Network Operator (Overnight)
for sections: About the role, Responsibilities, Requirements, etc. The posting includes sections: Who We Are (maybe About the role), Position Overview, Company Benefits, Position Responsibilities, Position Requirements, plus some extra info like awards, etc. We need to include only sections with real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must not include boilerplate like EEO, disclaimer about salary? Actually salary is given: "Disclaimer: The salary range for this position is $15.00 - $20.00 an hour." That's salary info, so we should include a Pay section with that content. Also schedule: "Ability to work required days and hours; could be second or third shift. Weekends possible." That's schedule info, so include Schedule section.
Benefits: we have Company Benefits list.
We need to avoid filler like "commensurate with experience". Not present.
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we must strip out the EEO paragraph and the disclaimer about accessibility etc. Also the "Get to know us:" paragraph maybe considered part of About the role? It's descriptive about company; we can keep as part of About the role.
We need to preserve all substantive information. So we need to include content from Who We Are, Position Overview, Company Benefits, Position Responsibilities, Position Requirements, Awards maybe? Awards are substantive; could be part of About the role or separate section? There's no specific heading for Awards; we could include under About the role as a paragraph.
We must not create sections unless posting has real specific content. So we will have sections: About the role (combining Who We Are, Position Overview, Get to know us, Awards), Responsibilities, Requirements, Benefits, Pay, Schedule.
We must use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to ensure we don't repeat job title as heading. So no
Network Operator
.
We need to output only HTML fragment.
Let's extract content.
Who We Are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Position Overview: Responsible for monitoring network performance to identify, communicate, escalate and manage system outages and/or potential maintenances. Assign and prioritize Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools. Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems.
Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
We can combine these into About the role section.
Company Benefits: list: Company Provided Equipment! Hybrid schedule! Health, vision, and dental insurance! Paid vacation, holidays and flex paid time off! 401K with generous company match! Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided ! Education Enrichment up to $5,000 per year for qualified employees! Employee Wellness Program!
We need to format as list items.
Position Responsibilities: list of duties. Let's extract bullet points:
- Responsible for outage tracking, escalation, and outage identification via system monitoring tools
- Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety
- Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management
- Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools
- Records accurate and detailed outage/maintenance data via database
- Responsible for answering inbound calls from technicians in a timely manner and providing support to the same
- Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report
- Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel.
- Perform other duties as required or assigned.
We'll put as - .
Position Requirements: list:
- 1+ years of customer service experience, telecommunications industry a plus.
- Ability to perform routine dispatching functions such as answering telephones and using instant messenger.
- Strong oral communication and interpersonal skills.
- Demonstrated ability to work in a fast-paced environment while multi-tasking
- Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
- Excellent planning skills with a track record of successful accomplishments.
- Ability to work required days and hours; could be second or third shift. Weekends possible.
- Regular Attendance required.
We could split schedule-related items into Schedule section, but we already have schedule info separate. However the requirement includes ability to work required days/hours; could be second/third shift; weekends possible. That's schedule info. We'll move that to Schedule section. Also Regular Attendance required could be part of Requirements or Schedule; but we can keep as requirement.
Pay: Disclaimer: The salary range for this position is $15.00 - $20.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
We'll put that as Pay section.
Schedule: Ability to work required days and hours; could be second or third shift. Weekends possible. (maybe also Regular Attendance required). We'll include that.
We must not include boilerplate like EEO, disclaimer about accessibility, etc.
Now construct HTML.
We'll start with
About the role
then combine paragraphs.
We need to ensure we don't duplicate content. Let's craft a concise but complete paragraph that includes all info from Who We Are, Position Overview, Get to know us, Awards.
We can split into multiple
if needed, but it's okay to have multiple paragraphs.
We'll do:
About the role
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Responsible for monitoring network performance to identify, communicate, escalate and manage system outages and/or potential maintenances. Assign and prioritize Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools. Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems.
Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
Then Benefits:
Benefits
- Company Provided Equipment
- Hybrid schedule
- Health, vision, and dental insurance
- Paid vacation, holidays and flex paid time off
- 401K with generous company match
- Employee discounts on Mediacom services, where available
- In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided
- Education Enrichment up to $5,000 per year for qualified employees
- Employee Wellness Program
Responsibilities:
Responsibilities
- Responsible for outage tracking, escalation, and outage identification via system monitoring tools
- Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety
- Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management
- Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools
- Records accurate and detailed outage/maintenance data via database
- Responsible for answering inbound calls from technicians in a timely manner and providing support to the same
- Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report
- Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel
- Perform other duties as required or assigned
Requirements:
Requirements
- 1+ years of customer service experience, telecommunications industry a plus
- for any list of duties/requirements/benefits. Use
for prose. We need to ensure we don't repeat job title as heading. So no
Network Operator
. We need to output only HTML fragment. Let's extract content. Who We Are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Responsible for monitoring network performance to identify, communicate, escalate and manage system outages and/or potential maintenances. Assign and prioritize Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools. Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award. We can combine these into About the role section. Company Benefits: list: Company Provided Equipment! Hybrid schedule! Health, vision, and dental insurance! Paid vacation, holidays and flex paid time off! 401K with generous company match! Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided ! Education Enrichment up to $5,000 per year for qualified employees! Employee Wellness Program! We need to format as list items. Position Responsibilities: list of duties. Let's extract bullet points: - Responsible for outage tracking, escalation, and outage identification via system monitoring tools - Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety - Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management - Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools - Records accurate and detailed outage/maintenance data via database - Responsible for answering inbound calls from technicians in a timely manner and providing support to the same - Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report - Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel. - Perform other duties as required or assigned. We'll put as- .
Position Requirements: list:
- 1+ years of customer service experience, telecommunications industry a plus.
- Ability to perform routine dispatching functions such as answering telephones and using instant messenger.
- Strong oral communication and interpersonal skills.
- Demonstrated ability to work in a fast-paced environment while multi-tasking
- Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
- Excellent planning skills with a track record of successful accomplishments.
- Ability to work required days and hours; could be second or third shift. Weekends possible.
- Regular Attendance required.
We could split schedule-related items into Schedule section, but we already have schedule info separate. However the requirement includes ability to work required days/hours; could be second/third shift; weekends possible. That's schedule info. We'll move that to Schedule section. Also Regular Attendance required could be part of Requirements or Schedule; but we can keep as requirement.
Pay: Disclaimer: The salary range for this position is $15.00 - $20.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
We'll put that as Pay section.
Schedule: Ability to work required days and hours; could be second or third shift. Weekends possible. (maybe also Regular Attendance required). We'll include that.
We must not include boilerplate like EEO, disclaimer about accessibility, etc.
Now construct HTML.
We'll start with
About the role
thencombine paragraphs. We need to ensure we don't duplicate content. Let's craft a concise but complete paragraph that includes all info from Who We Are, Position Overview, Get to know us, Awards. We can split into multiple
if needed, but it's okay to have multiple paragraphs. We'll do:
About the role
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Responsible for monitoring network performance to identify, communicate, escalate and manage system outages and/or potential maintenances. Assign and prioritize Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools. Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems.
Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
Then Benefits:Benefits
- Company Provided Equipment
- Hybrid schedule
- Health, vision, and dental insurance
- Paid vacation, holidays and flex paid time off
- 401K with generous company match
- Employee discounts on Mediacom services, where available
- In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided
- Education Enrichment up to $5,000 per year for qualified employees
- Employee Wellness Program
Responsibilities
- Responsible for outage tracking, escalation, and outage identification via system monitoring tools
- Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety
- Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management
- Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools
- Records accurate and detailed outage/maintenance data via database
- Responsible for answering inbound calls from technicians in a timely manner and providing support to the same
- Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report
- Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel
- Perform other duties as required or assigned
Requirements
- 1+ years of customer service experience, telecommunications industry a plus
- .
Position Requirements: list:
- 1+ years of customer service experience, telecommunications industry a plus.
- Ability to perform routine dispatching functions such as answering telephones and using instant messenger.
- Strong oral communication and interpersonal skills.
- Demonstrated ability to work in a fast-paced environment while multi-tasking
- Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
- Excellent planning skills with a track record of successful accomplishments.
- Ability to work required days and hours; could be second or third shift. Weekends possible.
- Regular Attendance required.
We could split schedule-related items into Schedule section, but we already have schedule info separate. However the requirement includes ability to work required days/hours; could be second/third shift; weekends possible. That's schedule info. We'll move that to Schedule section. Also Regular Attendance required could be part of Requirements or Schedule; but we can keep as requirement.
Pay: Disclaimer: The salary range for this position is $15.00 - $20.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
We'll put that as Pay section.
Schedule: Ability to work required days and hours; could be second or third shift. Weekends possible. (maybe also Regular Attendance required). We'll include that.
We must not include boilerplate like EEO, disclaimer about accessibility, etc.
Now construct HTML.
We'll start with