Telecom Operator - Overnights

About the role

Must be able to adapt to a large, complex, multi-system healthcare environment, confer with both internal and external customers and manage expectations of a diverse and demanding constituency.

Responsibilities

• Create and deliver Everbridge emergency notification system alerts.
• Create, modify and validate information stored in Amtelco’s Infinity On-Call Scheduler, InfoRad emergency group paging system and USA Mobility pager database.
• Evaluate, document and follow established procedures for all alarms in Johnson Controls fire alarm system.
• Create and distribute ServiceNow work order tickets.
• Decipher between applications and support tickets to assure correct assignment.
• Answer internal and external calls to main hospital number, providing assistance and direction as needed, utilizing switchboard and Cisco telephone equipment.
• Be comfortable with using an overhead paging system to make clear and concise announcements.
• Maintain current technical expertise in the rapidly changing world of telecommunications and emergency notification systems.
• Work rotating shifts, weekends, holidays as necessary.
• Perform at or above the Information Services performance standards.

Requirements

Must be able to adapt to a large, complex, multi-system healthcare environment, confer with both internal and external customers and manage expectations of a diverse and demanding constituency.

Qualifications

Must have current technical expertise in the rapidly changing world of telecommunications and emergency notification systems.

Skills

N/A

Benefits

N/A

Pay

$46,215.00 - $60,080.00

Schedule

Evening