Network Operations Technician

About the role

Tillman FiberCo is building a 100% fiber network to support the next generation of broadband services. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally.

Responsibilities

• Monitor, alert, and report on system and infrastructure health
• Open, review, resolve, manage, close support tickets
• Perform troubleshooting steps to triage, investigate and mitigate system issues
• Handle phone calls from customers while on shift
• Work within ticket system to track issues to resolution
• Respond to Network Maintenance notifications by creating Maintenance Tickets
• Escalate events based on established operational policies
• Provide customer support and appropriately respond to customer needs
• Act as a liaison between Vendors for open vendor support requests
• Execute complex support tickets/tasks with the supervision/help of a Systems Engineer and/or Support Engineer
• Other Duties as defined by Management

Requirements

• High School/GED (Required)
• Basic understanding of IP and FTTX networks
• Experience with Microsoft desktop operating systems
• Experience with Office 2016 or later required
• Ability to research solutions to various issues on web sites or using other technical sources
• Ability to communicate effectively
• Ability to Prioritize multiple tasks effectively
• Ability to work in a fast-paced environment
• Ability to work independently and in a team environment

Preferred Qualifications

• Microsoft, A+, Network+ CCNA certifications
• 2 Year Degree in a technical field
• Bilingual (English/Spanish)

Benefits

• Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets
• Competitive Salary
• East Coast based company (will work on EST time)
• Direct Hire Opportunity
• Collaborative environment, with on-the-job training and mentorship opportunities
• Competitive benefits and wellness package, including medical, dental and vision coverage
• 401k plan with company match
• Generous PTO and 11 holidays annually
• Paid parental leave
• Employee Recognition Program