Network Operations Technician
NexGen Networks · New York, United States · 2 days ago
Information TechnologyFull-time
Responsibilities
- Perform monitoring, troubleshooting, and repair of the carrier class network components in nexgen networks
- Oversee maintenance of assigned systems within operational parameters
- Diagnose, troubleshoot, and correct network faults as reported by NMS events, logs, and/or customer reports
- Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
- Serve as the primary point of contact for all customer trouble inquiries
- Properly escalate and communicate tickets to engineering and operations groups as required in SLA agreements
- Open TAC cases and trouble tickets with partner carriers and vendors
- Work rotating, off-hour shifts in a 24/7 environment
Job Knowledge
- Strong work ethic and multi-tasking ability
- Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively
- Excellent analytical problem-solving and decision-making abilities
- Strong written and verbal communication skills
- Experience with Visio and Excel (plus)
Requirements
- Experience with SONET, IP subleasing and routing, Layer 2 switching, DWDM, dark fiber services, and OTDR testing
- Experience and understanding of some or all of the following equipment platforms: Nortel 6500, Cisco routers and switches, Juniper MX and EX series, Cisco ONs, Lucent DMX
- Experience with BGP, IPv6, and/or Junos (plus)
- Bachelor's degree or equivalent and 1-2 years related experience
- Vendor certifications such as CCNA or JNCIA are a plus
- Strong work ethic and multi-tasking ability
- Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively
- Excellent analytical problem-solving and decision-making abilities
- Strong written and verbal communication skills
- Experience with Visio and Excel (plus)
- Experience with SONET, IP subleasing and routing, Layer 2 switching, DWDM, dark fiber services, and OTDR testing
- Experience and understanding of some or all of the following equipment platforms: Nortel 6500, Cisco routers and switches, Juniper MX and EX series, Cisco ONs, Lucent DMX
- Experience with BGP, IPv6, and/or Junos (plus)
Qualifications
Skills
Pay
Mandatory weekend hours and 24/7 environment.
Schedule
Mandatory weekend hours and 24/7 environment.