Network Operations Technician

Key Responsibilities

• Troubleshoot and Resolve: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices.
• Repair and Replacement: Perform repairs and replacements of faulty components, such as server hardware, storage systems, and network devices.
• Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring accurate and efficient documentation.
• Root Cause Analysis: Participate in root cause analysis of highly technical issues, collaborating with cross-functional teams.
• Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues.
• Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality.
• Maintenance: Conduct routine monitoring of tasks, trouble ticketing system, and chatroom repair requests, ensuring prompt identification and resolution of issues.
• Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities.
• Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
• Training and Development: Participate in training and stay updated with new technologies and techniques, enhancing skills and expertise.
• Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment.
• Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
• On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues and regular business hour on-call support.
• Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.

Requirements

• Available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts.
• This role may require overtime exceeding 40 hours per week.
• 2+ years of experience in computer hardware, networking, and troubleshooting.
• Strong technical background in computer hardware, networking, and troubleshooting.
• Excellent problem-solving and analytical skills.
• Able to work effectively in a fast-paced, dynamic environment.
• Strong communication and interpersonal skills.
• Able to lift up to 40 pounds and work in a physically demanding environment.
• Preferred Qualifications: 2+ years of experience in a data center environment, with a focus on server hardware, storage systems, and network devices.