Network Operations Technician

Key Responsibilities

• Install, configure, and deinstall enterprise servers and network devices (e.g., routers, switches, firewalls, console servers, optical transport equipment).
• Perform troubleshooting on cabling, powering up/down, and handoff to internal teams.
• Conduct hardware break/fix activities, including replacement of Field Replaceable Units (FRUs), optics, network line cards, supervisor cards, chassis hardware, and other modular components.
• Troubleshoot and resolve hardware, network link, device, and configuration issues, isolating and fixing problems on-site.
• Test, clean, and troubleshoot fiber optic, copper, and telecom cables; trace and isolate cables through patch panels.
• Use internal automation tools, scripts, and software to configure, monitor, and repair network equipment.
• Schedule and perform network maintenance, repairs, and upgrades while minimizing impact on production systems.
• Manage Return Merchandise Authorization (RMA) processes, including creating RMA requests with vendors, coordinating replacements, and tracking defective and replacement parts.
• Provide onsite network support and expertise for all teams at the local data center; act as a liaison for remote networking teams.
• Collaborate with cross-functional teams, including facilities, cabling, server, and engineering teams, to resolve complex technical issues.
• Communicate effectively within a ticketing system, managing and closing tickets promptly and documenting all activities.
• Participate in on-call rotation, providing after-hours support for critical issues as needed.
• Document all work performed, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
• Create, update, and follow Standard Operating Procedures (SOPs).
• Participate in root cause analysis and process improvement initiatives to optimize efficiency and quality.
• Maintain asset inventory, including receiving, installing, tracking, and shipping network devices, spare parts, and RMA equipment.
• Perform physical audits of inventory and update asset inventory databases.
• Adhere to safety procedures and protocols, ensuring a safe and compliant work environment.
• Participate in ongoing training to stay current with new technologies, tools, and best practices.

Minimum Qualifications

• 1- 2+ years of experience in computer hardware, networking, and troubleshooting.
• Strong technical background in server and network hardware, including routing and switching technologies and protocols.
• Experience with enterprise/service provider network hardware platforms (e.g., Juniper, Cisco, Arista).
• Proficiency in Linux OS, CLI navigation, and industry-standard troubleshooting tools and methodologies.
• Excellent problem-solving, analytical, verbal, and written communication skills.
• Ability to work effectively in a fast-paced, dynamic environment and collaborate with cross-functional teams.
• Ability to lift up to 40 pounds and work in a physically demanding environment.