Network Operations Lead

This role is based in the United States and offers the opportunity to drive operational excellence by leading strategic initiatives that improve consistency, governance, and scalability across network operations. You will collaborate with cross-functional teams and senior leadership to optimize processes, strengthen operational readiness, and support organizational transformation. Combining analytical problem-solving with strategic planning, you will identify opportunities for improvement and implement standardized approaches that enhance efficiency and performance. The position is ideal for a proactive professional who excels at influencing stakeholders, managing complex initiatives, and translating business priorities into actionable plans. Working in a remote environment with occasional travel, you will play a key role in shaping operational success across multiple markets and teams.

Accountabilities

• Oversee strategic operational initiatives designed to improve processes, governance, and organizational effectiveness while partnering with leaders and cross-functional teams to ensure successful execution.
• Lead initiatives to standardize workflows, operating procedures, documentation, and best practices across Network Operations.
• Evaluate operational and provider-related challenges, identify root causes, and recommend scalable process improvements.
• Develop executive-level presentations, status reports, process maps, decision documents, and communication materials.
• Support future technology, system, and operating model initiatives by documenting current-state processes, dependencies, and transition plans.
• Design and enhance governance frameworks, standard operating procedures, intake processes, escalation pathways, and performance tracking mechanisms.
• Manage strategic workplans, monitor milestones, identify risks, and recommend mitigation strategies to ensure successful project delivery.
• Facilitate cross-functional meetings and working sessions to align stakeholders, clarify ownership, document decisions, and drive accountability.
• Partner with leadership to improve operational consistency, organizational readiness, and long-term scalability.

Requirements

• Minimum of 5 years of experience in operations, business transformation, consulting, or process improvement.
• Minimum of 5 years of strategic operations experience translating business priorities into structured workplans and execution strategies.
• At least 3 years of experience preparing executive-level communications, presentations, and reporting.
• Minimum of 3 years of experience leading process improvement and operational optimization initiatives.
• At least 2 years of experience providing cross-functional leadership and influencing stakeholders without direct authority.
• Minimum of 2 years of experience solving complex operational problems through analytical and data-driven approaches.
• Strong organizational, project management, facilitation, and documentation skills.
• Excellent written and verbal communication skills with the ability to engage executive audiences.
• Proficiency with Microsoft Office Suite.
• Experience within healthcare operations is preferred.
• Ability to work effectively in a remote environment with occasional business travel and maintain a secure, dedicated home workspace.

Benefits

• Competitive annual salary ranging from $94,900 to $130,500, based on experience, qualifications, and location.
• Eligibility for a performance-based bonus incentive program.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan.
• Generous paid time off, company holidays, and personal leave.
• Paid parental leave and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance and additional wellness resources.
• Remote work flexibility with occasional travel for meetings and training.
• Opportunity to contribute to high-impact operational transformation initiatives within a collaborative environment.