Network Operations Engineer (Starlink)

Responsibilities

• Develop, implement and scale Starlink Network Operations processes and tools to provide global internet access
• Work with development engineering teams to drive design for operations, solve technical issues, and incorporate debugging tools and strategies into NetOps processes
• Own and protect the overall Starlink customer experience, advocating for fast problem resolution with various teams inside SpaceX
• Interact with key stakeholders to identify their desired outcomes, take their inputs and deliver improvements to Network Operations owned processes
• Ensure network incident response processes are rapid, organized, and minimize customer impact
• Work with the diverse teams across the Starlink program to develop monitoring, alerting and triage processes that quickly drive resolution to emergent problems
• Define and develop projects, milestones, and roadmaps, practicing flexible prioritization and scope management in order to deliver on program directives
• Take extreme ownership of deliverables and make risk-conscious decisions under pressure

Basic Qualifications

• Bachelor’s degree in computer science, engineering, math, or science discipline; OR 2+ years of professional experience in software development, system administration, site reliability, or working in a network operations center
• Experience with Python, SQL, and/or bash scripting
• Experience with modern networking protocols: (TCP/IPv4/IPv6, voice, video, broadcast, streaming)

PREFERRED SKILLS AND EXPERIENCE

• Advanced degree in computer science, engineering, math, or science discipline
• 2+ years of experience developing software, processes, or projects in a rapidly changing, highly demanding environment and ability to run these projects independently
• Understanding of service provider and home networks technologies including but not limited to: - Connectivity (Ethernet, WiFi, WDM, IPv4 and IPv6) - Switching (MPLS, QinQ) - Routing (BGP, OSPF, IS-IS) - Subscriber Management (BNG, RADIUS/AAA, QoS, BSS/OSS integration) - Network security and Anti-DDoS measures - Internet services (DNS, DHCP, NTP, UPnP, NAT etc.) - Knowledge and troubleshooting about most common consumer devices (NAS, IoT, Smart devices, etc…) - Residential or enterprise WiFi design and remote troubleshooting

Additional Requirements

• Must be able to participate in on-call rotation to support critical operations as needed