Network Operations Technician (Starlink)

Responsibilities

• Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of presence
• Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors
• Execute rapid incident response for major network disruptions
• Own investigation, troubleshooting and resolution efforts for common network issues
• Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams
• Measure, preserve, and improve the uptime and performance of the Starlink Network
• Follow and improve processes used for operating the Starlink Network

BASIC QUALIFICATIONS

• A high school diploma or equivalency certificate
• 1+ year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting including but not limited to a Network Operations Center (NOC), Security Operations Center (SOC), Data Center Operations etc.

PREFERRED SKILLS AND EXPERIENCE

• Ability to take on projects that require taking initiative and developing new expertise
• Ability to work effectively in a dynamic environment that includes working with fast changing needs and requirements
• Experience in mission-critical operations where outstanding attention to detail and communication is required to ensure success
• Industry recognized technical certifications (i.e. Network+, Security+, CCNA, JNCIA, etc)
• Ability to perform network troubleshooting using packet captures and/or device telemetry to root cause network issues
• Familiarity with modern networking technologies including but not limited to:
• Connectivity (MAC, WiFi, WDM, IPv4 and IPv6)
• Switching (STP, VLANs, QinQ)
• Routing (BGP, OSPF, IS-IS)
• Network services (DNS, DHCP, NTP, NAT)
• Network security (MACsec, ACLs) and Anti-DDoS measures
• Knowledge and troubleshooting of common consumer devices (IoT, Home security and Smart devices)
• Residential or business customer interaction experience, customer support preferred
• Experience with debugging complex systems using data analysis
• Basic software experience in Python, SQL, Bash or similar languages
• Bachelor’s degree in IT, Computer Science, Cybersecurity or STEM discipline

ADDITIONAL REQUIREMENTS

• Must be available for on-shift rotations
• This position requires working 7 PM - 7 AM; 3 days on, 4 days off; then 4 days on, 3 days off
• Must be able to work extended hours and weekends as needed

COMPENSATION AND BENEFITS

• Network Operations Technician/Level 2: $31.50/hour
• Network Operations Technician/Level 3: $34.50/hour

ITAR REQUIREMENTS

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Equal Opportunity Employer

• SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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Application Instructions

• Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.