Operations Engineer (Starlink Growth)

Responsibilities

• Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation
• Identify engineering and product defects in Starlink user experience; drive operational improvements to resolve
• Use end-user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware and services
• Develop, operationalize, and action on predictive models, identifying customer retention issues and opportunities as well as scoping and implementing changes (e.g., customer outreach campaigns and treatment, automation)
• Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reporting
• Design and execute A/B tests to validate engagement and customer retention improvements
• Provide leadership updates on performance, risks, and opportunities using quantitative and qualitative data
• Document and train on customer retention dashboards and tools; assist with troubleshooting

BASIC QUALIFICATIONS

• Bachelor’s degree in engineering, mathematics, computer science, data science, physics, or other quantitative field
• 1+ years of experience in engineering, manufacturing, product management, operations, consulting, entrepreneurship, or venture capital
• 1+ years of experience in Python, SQL, programming, or industrial project management

PREFERRED SKILLS AND EXPERIENCE

• Evidence of exceptional ability, especially within an ambiguous environment
• Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
• Demonstrated success driving tangible impact/influencing within a broader organization
• Excellent analytical skills (e.g., Python, SQL, R, Tableau, Power BI, Power Query, Looker, Microsoft Office applications, Excel modeling, database structures, or similar data manipulation tools etc.)
• Strong written and verbal communication skills, particularly with senior business leaders
• Extreme sense of urgency and ownership
• Bias toward action and automation
• Strong interpersonal skills (examples: leading a student organization or working successfully in teams)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work cross-functionally with different groups and teams
• Ability to work effectively in a dynamic environment with changing needs and requirements
• Ability to work independently and in a team, take initiative, and communicate effectively

ADDITIONAL REQUIREMENTS

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed