Sr. Operations Engineer (Starlink Growth)

Responsibilities

• Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution
• Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale
• Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings
• Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities
• Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics
• Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities
• Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities
• Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices

Qualifications

• Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field
• 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role
• 3+ years of experience in Python or SQL

Prior Experience

• Advanced degree or dual background strongly preferred (engineering + business/economics)
• Demonstrated experience building scalable analytical tools and models
• Proven ability to thrive in ambiguous, fast-paced environments and deliver results with minimal guidance
• Demonstrated success leading complex, cross-functional initiatives and influencing executive decision-making
• Advanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)
• Exceptional communication skills with a track record of presenting to and influencing senior leaders
• Extreme ownership, bias for action, and a history of building automated solutions that scale
• Strong interpersonal skills with experience mentoring analysts or leading small project teams
• Ability to operate effectively both independently and as a leader within a highly cross-functional team