Operations Development Engineer (Starlink)

Responsibilities

• Develop, implement and scale Starlink Network Operations processes and tools to provide global internet access
• Collect and analyze operations data to identify and implement efficiency improvements for operational processes and workflows and translate it into reporting, and recommendations for the development team
• Collaborate with development teams to analyze the impact of proposed workflow or process changes on operations health and efficiency
• Work with development engineering teams to drive design for operations, identifying and addressing potential operational scaling issues early in development lifecycles and incorporating debugging tools and strategies to ensure effective handover to operations
• Interact with key stakeholders to identify their desired outcomes, take their inputs and deliver improvements to Network Operations owned processes
• Work with the diverse teams across the Starlink program to develop monitoring, detection and response processes that drive quick resolution to emergent network events
• Define and develop projects, milestones, and maintain roadmaps, practicing flexible prioritization and scope management to deliver on program directives
• Take extreme ownership of deliverables and make risk-conscious decisions under pressure
• Own data integrity, tool & dashboard maintenance, and reporting quality for the Network Operations Engineering Team
• Define and develop department-level metrics and associated dashboards that quantify the health of our operations

BASIC QUALIFICATIONS

• Bachelor’s degree in a STEM discipline; OR 2+ years of professional experience in software development or data analysis in lieu of a degree
• Experience utilizing SQL or other query language for data analysis
• Experience with Python

PREFERRED SKILLS AND EXPERIENCE

• 2+ years of experience developing software, analysis, processes, or projects in a rapidly changing, highly demanding environment with ability to run these projects independently
• Strong design and problem-solving skills, with a focus on operations at scale
• Proficiency with statistics, data analysis, data visualization and cost benefit analysis
• Understanding of data engineering regarding the design and implementation of systems used for collecting, storing and analyzing large volumes of data
• Experience with operational open-source technologies such as Prometheus, Grafana, PostgreSQL, Spark SQL, PowerBI, Jupyter, Datahub and AirFlow
• Able to work cross-functionally with operations, engineering and supply chain teams
• Experience creating detailed documentation and procedures from scratch
• Experience in optimizing and automating operational processes and workflows
• Familiarity with technology and operational concepts of internet service providers, mobile network operators, or content delivery networks
• Experience working within complex, software defined networking (SDN) and/or network function virtualization (NFV) environments

ADDITIONAL REQUIREMENTS

• Must be able to participate in on-call rotation to support critical operations as needed