Network Operations Center Technician II

Job Responsibilities

• Analyze engineering documentation and design for acceptance into the network and subsequently take ownership of those products/services to include circuit testing using RFC-2544, Y.1564, or Y.1731 (as needed).
• Ensure that network standards, policies, and procedures are being adhered to such as naming standards, design standards/methodologies, port assignment, and base configuration.
• Understand routing and switching in a service provider network to include protocols such as VLAN (C-VLAN and S-VLAN), MPLS, E-VPN, ECMP, BGP, SIP, SNMP, and OSPF.
• Manage the network monitoring system (NMS) to include importing new devices into the NMS platform and ensuring that alerting of that NMS is properly managed/responded to.
• Maintain existing deployed Gigabit Passive Optical network to include configuration of that technology and its related end-user endpoints, to include scheduled upgrades to those products.
• Maintain and update network documentation by following ITIL change management practices for documentation and tracking purposes.
• Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
• Monitor customer networks via the monitoring platform to verify validity of alerts and accurately identify customer impact.
• Manage network outages dispatching appropriate technicians to facilitate repair/restoration of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
• Perform network maintenance on existing networks to include Method of Procedure (MOP) writing and execution while minimizing end-user impact.
• Perform configuration and acceptance of network equipment being deployed to support new services areas within an existing network.
• Maintain critical network sparing inventory.
• Perform network troubleshooting to quickly and accurately identify the root cause of a network outage/impairment and work the issue until resolution engaging other teams as needed.

Minimum Qualifications

• Bachelor’s degree preferred or equivalent work experience
• 2-3 years’ experience service provider or large enterprise networks in a multi-node, full mesh, network topology.
• Understanding of router/switch from Cisco, Juniper, Ciena, Nokia or Equivalent.
• Understanding of routing protocols such as OSPF, BGP, ISIS.
• Understanding of Gigabit Passive Optical Networks (G-PON).
• Understanding of layer 2 technologies
• CompTIA Network+ Certification
• Experience configuring and troubleshooting network devices with a command line interface (CLI)
• Experience with Network Monitoring systems.
• Experience with Carrier Grade NAT (CG-NAT)
• Experience with IPv4 or IPv6 networks and IP routing.
• Strong communication and organizational skills.
• Experience with technology or feature testing in a lab and other environments
• Experience working in a structured environment that requires change control processes in accordance with company policies, for execution of implementations and changes to the network environment.
• Experience interacting with end-users to engage in active troubleshooting of home/small business networks.
• Experience interacting with vendors to facilitate repair/replacement/restoration of network hardware.
• Strong computer software skills to include MS Office, IP configuration, Putty.
• Eager to learn new technologies.
• Strong understanding of the OSI model.

Preferred Qualifications

• Experience with Juniper router/switch is a plus.
• Experience with DZS/Zhone GPON platforms is a plus.
• Experience with Mikrotik router/switch is a plus.
• Experience with SIP is a plus.
• Linux/Server experience is a plus.
• Experience with any transport network equipment is a plus.