Network Operations Center (NOC) Technician II

Primary Responsibilities

• Create, update, and monitor incident tickets using ServiceNow ITSM+S / JIRA.
• Provide timely situational awareness to leadership and affected communities, and communicate effectively with the O&M team and customers.
• Monitor network events and element management failures 24/7/365.
• Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections.
• Support fault isolation and diagnose network issues, including testing and troubleshooting.
• Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service.
• Provide global situational awareness support and updates on outages.
• Restore networks and services to full operation, ensuring compliance with SLAs.
• Verify service restoration for customer-initiated tickets and provide 24/7/365 sustainment support for outages and service degradation.
• Demonstrate proficiency in DISN functions (routers, switches, crypto devices, etc.), record and track escalated incident tickets, and work directly with Shift Leads and O&M leadership for guidance.
• Maintain general knowledge of training, SOPs, and tools within O&M.

Basic Qualifications

• Certification: Required DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.
• Availability: Ability to work in a 24/7 operational environment.
• Experience: Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management.
• Expertise: Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Network Knowledge: General understanding of network topologies, including both transport and IP.
• Must have an active DoD Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility.

Preferred Qualifications

• Experience in a tech control facility or cyber transport operations.
• Familiarity with circuit actions and vendor management.
• IP/Transport architecture experience.
• Solarwinds and JIRA experience.
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

About the Role

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in their Joint Fires Network (JFN) NOC for a Joint Fires Network (JFN) NOC Technician at Scott AFB, IL.

Requirements

High school and 1-3 years of experience.

Qualifications

Required DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.

Ability to work in a 24/7 operational environment.

Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management.

Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

General understanding of network topologies, including both transport and IP.

Active DoD Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility.

Experience in a tech control facility or cyber transport operations.

Familiarity with circuit actions and vendor management.

IP/Transport architecture experience.

Solarwinds and JIRA experience.

Experience in a Telco NOC or with inside or outside plant operations.

Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.

Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.

Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

Skills

Proficiency in routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

Alarm surveillance, fault management, LAN maintenance, performance management, change management.

Experience in a tech control facility or cyber transport operations.

Familiarity with circuit actions and vendor management.

IP/Transport architecture experience.

Solarwinds and JIRA experience.

Experience in a Telco NOC or with inside or outside plant operations.

Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.

Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

Benefits

Pay Range $40,300.00 - $72,850.00

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

For more information, visit www.Leidos.com.

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