Network Operations Center Technician
Configure, Inc. · Villa Park, IL · 3 wk ago
Information TechnologyFull-time
Why Choose Us
With a solid background of 26+ years, a constant client ramp, and an advancing corporation, we provide everything you need to build your career. Hard work is noticed, and growth opportunities are never-ending.
As a company, we offer our clients:
- 24/7 Monitoring and Management
- Enterprise IP Telephony
- On-Premise Telephony System Management
- SD-WAN Expertise
- Planning, Deployment, and Migration Expertise
- Telecom Expense Management Solutions
- Strategic Project Planning
- On-Premise to Cloud Migration
- Carrier Network Services
About the Role
We are seeking a NOC Help Desk Technician to join our team! You will resolve software, voice, and network connectivity-related issues for our clients. As the first point of contact in resolving all client concerns, you and your team are the face of the NOC, providing 24x7 monitoring and management.
Responsibilities
- Actively monitor multiple client networks/switches/firewalls nationally
- Provide technical assistance with network connectivity and software/switch troubleshooting
- Track customer issues and resolutions with detailed documentation through a ticketing system
- Resolve issues/tickets for clients via phone, email, or live Webex session
- Apply standardized troubleshooting steps to restore network connectivity/resolve issues
- Assist Data, Cisco, and Avaya engineers as needed