Network Operations Center / Security Operations Center (NOC/SOC) Manager

Job Description

The NOC/SOC Manager will oversee daily operations, manage staff schedules, coordinate with government program offices, produce program documentation, and represent operations at program-level meetings. This individual will play a pivotal role in ensuring operational excellence, customer satisfaction, and contract compliance for mission-critical network and security operations.

Responsibilities

• Oversight of daily operations of the NOC/SOC facility, managing a team of approximately 12 system administrators and cyber defense analysts
• Create and manage staff schedules, on-call rotations, and shift coverage to ensure 24/7 operational capability
• Serve as primary point of contact with government program office and system owner, maintaining strong customer relationships
• Develop and deliver weekly status reports, Program Management Review (PMR) charts, metrics dashboards, and operational summaries
• Represent NOC/SOC operations at Integrated Product Team (IPT) meetings, Change Control Board (CCB) meetings, and program reviews
• Manage approved network upgrades and changes, coordinating implementation schedules and ensuring minimal operational impact
• Track and report on metrics including system availability, incident response times, ticket resolution rates, and service level agreement (SLA) performance
• Cover incident escalation procedures and ensure timely communication of critical events to stakeholders
• Develop and maintain Standard Operating Procedures (SOPs), run books, and operational documentation
• Conduct performance evaluations, provide mentoring and professional development for team members, manage staffing requirements, and drive continuous process improvement initiatives
• Support budget planning, resource allocation, and procurement activities for NOC/SOC operations

Qualifications & Experience

• Five or more years of experience managing IT operations teams, NOC/SOC facilities, or technical support organizations
• Project management or IT service management certification such as PMP, ITIL Foundation, or equivalent
• Demonstrated experience working with DoD or federal government customers in a contract performance environment
• Strong familiarity with network operations, system administration, and cybersecurity concepts
• Experience with program-level governance such as CCB meetings and IPT forums
• Excellent communication skills with ability to interact effectively with government customers, senior management, and technical teams
• Strong leadership and team management skills including scheduling, performance management, and conflict resolution
• Currently hold or have the ability to obtain United States Secret security clearance