Security Operations Center (SOC) Operator

Responsibilities

The Security Operations Center (SOC) Operator is a communications-driven role at the center of real-time security operations. This position is ideal for individuals who thrive in high-volume, interrupt-driven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness.

• Answer and manage high-volume phone, radio, and intercom traffic in real time
• Dispatch security officers using two-way radio systems with professional radio discipline
• Prioritize and route incoming requests based on urgency and operational impact
• Serve as a calm, authoritative voice during emergency and high-stress situations
• Accurately document incidents and communications in a case/incident management system

Situational Awareness & Monitoring

In addition to communications, SOC Operators maintain continuous awareness across multiple systems:

• Monitor video management systems, alarms, access control, panic/duress, and infant protection systems
• Conduct virtual patrols, video review, and proactive monitoring
• Monitor alerts and relay open-source security information

Qualifications

• High school diploma/GED
• Two years of Security, Emergency Medical, or Facilities dispatch/communication center experience or two combined years of customer service, call center, or dispatching experience required
• A college degree will substitute for years of experience
• Experience with Microsoft Office required
• Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred
• Excellent communication skills and ability to manage alarm dispatching
• Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations

What Makes This Role Unique

• Communications-first security role (radio, phone, dispatch are core functions)
• Fast-paced, mission-critical environment
• Continuous decision-making with real-world impact
• Technology-enabled situational awareness
• 24/7 operations supporting clinical, staff, patient, and visitor safety

Benefits

• Medical: Multiple plan options
• Dental: Delta Dental or reimbursement account for flexible coverage
• Vision: Affordable plan with national network
• Pre-Tax Savings: HSA and FSAs for eligible expenses
• Retail: Competitive retirement package to secure your future

Compensation Detail

$27.99 - $37.78 / hour

Education, Experience and Tenure Consideration

Mayo Clinic will consider education, experience, and tenure when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

Three 12-hour shifts: 6P.M.- 6:30A.M.

Weekend Schedule

Every other weekend - Saturday and Sunday

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.