Security Operations Center (SOC) Officer

About the role

The Security Operations Center (SOC) Officer is responsible for the management of both security and fire alarm monitoring systems, operating/monitoring communications equipment, logging shift activities, monitoring surveillance monitors and camera systems, processing required reports and making appropriate notifications. Performs a variety of dispatch and control center functions at assigned site; may be assigned a rank, as defined by client contract. Does not perform Security Officer duties except on a limited, relief or emergency basis.

Core duties

• Monitors a central point: alarm monitoring dispatching, dispositioning and archiving security and fire alarms; controlling and directing daily routine activities for security and fire personnel and affect command/control procedures for emergencies
• Monitoring and operating Closed Circuit TV (CCTV), video systems, alarm-receiving equipment, and integrated access control systems
• Operates both security and fire alarm monitoring systems, operating/monitoring communications equipment, logging shift activities, monitoring surveillance and intrusion monitors, alarms and camera systems, processing required reports and making appropriate notifications
• Uses communication equipment to include, but not limited to, two-way radio communications, telephone systems, secure phone, satellite phone, paging systems, alarm receiving equipment, and computer equipment
• Makes emergency response notifications and dispatches for all site emergencies in accordance with established procedures
• Dispatching of facilities personnel, site telephone operator services, plant access control monitoring, and after-hours Commuter Services Emergency Ride Home services
• Makes notifications to all management or designee(s) as required according to Post Orders, for all types of site incidents, emergencies, crises and exercises
• Monitors local and international crises involving assigned client and/or site as designated
• Ensures compliance of UL2050 standard for National Industrial Security systems (dispatching, response, weekly generator test, fire extinguishers, emergency lighting, equipment protection (tarps), training, etc., as required)
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures
• Ensures all equipment is present and operational
• Maintains all logs, reviews and writes reports for incidents and emergencies using a Significant Events Log during assigned shift
• Performs tasks and duties of a similar nature and scope as required for assigned site(s)

Minimum qualifications

• U.S. Citizenship preferred
• At least 21 years of age
• Ability to acquire and maintain any other required clearances and/or access requirements
• High School Diploma or GED
• Minimum of two (2) years of additional education or related experience sufficient to meet the minimum requirements for state and local licensing and/or site standards as established by the company
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements

Required competencies

• Must be able to meet and continue to meet any applicable state, county and municipal licensing or permit requirements for (armed or unarmed, as applicable) Security Officers
• Must be able to meet and continue to meet any Company or client-required training standards
• Must be able to meet and continue to meet certification requirements for Basic Life Support CPR/AED and First Aid from American Heart Association or the American Red Cross
• Knowledge of or ability to learn security operations and procedures
• Ability to hear, speak, and write fluently in English in order to communicate with employees and clients
• Close vision, distance vision, and ability to adjust focus
• Ability to write routine correspondence, including logs and reports
• Ability to carry out instructions furnished in written, oral, or diagrammatic form
• Ability to be an effective team member
• Ability to maintain professional composure when dealing with unusual circumstances
• Ability to adapt to changes in the external environment and organization
• Good organizational skills
• Ability to provide high quality customer service
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
• Courteous telephone manner
• Required ability to handle multiple tasks concurrently
• Intermediate skills in keyboarding, computer usage, and operating controls
• Knowledge of and ability to learn computer systems

Working conditions

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area
• May be required to work overtime without advance notice
• Frequent sitting, standing and walking, which may be required for up to 8 hours per day and may involve climbing stairs and walking up inclines and on uneven terrain
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds
• Be able to hear and understand at normal range levels
• May be required to use vehicle in the performance of duties – vehicles include, but are not limited to, cars, trucks, electric carts, and bicycles
• On occasion may be required to perform stressful physical activity
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others
• May be exposed to or required to handle sensitive and confidential information