Network Operations Center (NOC) Engineer / Network Engineer

About the role

As a Network Operations Center (NOC) Engineer, you will support mission-critical network operations in a fully onsite, incident-management focused environment. You'll monitor, troubleshoot, and help maintain network connectivity across routers, switches, core protocols, telecom/ISP services, and microwave radio communications. This role is ideal for a network professional who thrives in a fast-paced operations setting and is ready to support essential transportation, utility, telecom, or railroad systems.

Location: Omaha, NE (Onsite - 5 days a week)

This is a fully onsite role with a fixed second or third shift schedule: 3:15 PM–11:15 PM, or 11:15 PM–7:15 AM. The workweek will be either Sunday–Thursday or Tuesday–Saturday.

Responsibilities

• Monitor and support network operations from a NOC environment, responding to incidents, alerts, outages, and service-impacting events.
• Perform troubleshooting for network connectivity, routing, switching, and core network protocol issues.
• Support configuration, administration, and maintenance activities for routers, switches, and related network infrastructure.
• Coordinate with telecom vendors, utility providers, ISPs, and internal teams to resolve circuit, connectivity, and service issues.
• Assist with microwave radio communication support, including initial triage and escalation; general familiarity is sufficient, and deeper technical knowledge can be developed on the job.
• Support incident management processes, including issue identification, prioritization, documentation, escalation, and resolution tracking.
• Use Linux system administration knowledge to support network-related systems and operational tools.
• Communicate clearly during active incidents, providing timely status updates to stakeholders and technical teams.
• Help maintain operational documentation, runbooks, incident records, and knowledge articles.
• Support mission-critical environments where reliability, responsiveness, and attention to detail are essential.
• Collaborate with cross-functional teams to restore services quickly and reduce recurring incidents.
• Participate in shift-based handoffs to ensure continuity across network operations.

Qualifications

• Experience with general network administration, network configuration, and troubleshooting.
• Strong understanding of networking fundamentals, including routers, switches, and core network protocols.
• Experience working in a NOC, operations center, incident-management, or technical support environment.
• Familiarity with telecom vendor, ISP, WAN, or utility connectivity coordination.
• General familiarity with microwave radio communications; hands-on or deeper technical experience is a plus.
• Familiarity with Linux distributions and basic system administration concepts.
• Ability to assess incidents, troubleshoot under pressure, and escalate appropriately.
• Strong communication skills with the ability to coordinate across vendors, ISPs, technical teams, and stakeholders.
• Availability to work fully onsite on a fixed second or third shift schedule.
• Availability to work either a Sunday–Thursday or Tuesday–Saturday workweek.
• Preferred experience supporting railroad environments, train operations systems, Positive Train Control, or Centralized Traffic Control.
• Experience supporting other mission-critical transportation, utility, telecom, or infrastructure environments is highly valued.
• Strong sense of ownership, reliability, and follow-through in an operational support environment.

Pay

The base salary for this position is $92,250 to $102,900 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off and holidays
• Paid learning days