NOC Engineer - Network Operations

About the role

Omni Fiber is building the next generation of high-speed fiber internet networks that keep communities connected. We are looking for a skilled and motivated NOC Engineer (2nd shift) to join our Network Operations team. This is a second shift Tier 2 engineering role focused on troubleshooting and maintaining Omni Fiber's broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical-focused position.

Responsibilities

• Monitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 support
• Diagnose routing, switching, broadband, and commercial circuit issues across service provider environments
• Support residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS)
• Provision and deprovision network elements and customer circuit services
• Perform maintenance activities and coordinate with vendors and internal teams during maintenance windows
• Assist with operational improvements and network reliability initiatives
• Develop repeatable troubleshooting procedures for Tier 1/2 support teams
• Participate in change management, incident response, documentation, customer communications, and on call rotation
• Provide technical guidance while maintaining a strong customer-focused mindset

Required Experience

• Minimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or higher role
• Experience supporting Fiber PON, DSL, or Cable broadband networks
• Experience configuring and troubleshooting service provider routing and switching technologies
• Strong understanding of broadband technologies, MPLS virtual circuits, and residential fiber services

Technical Skills

• BGP, MPLS, IPv6, VPNs, NAT/CG-NAT, OSPF-TE, ISIS-SR
• Service provider switching technologies including QinQ and L2VPN/EVC
• Cisco IOS/IOS-XR or equivalent service provider platforms
• Fiber OLT/ONT/ONU PON technologies
• Metro Ethernet circuits, NIDs, optics, and broadband provisioning
• TCP/IP, DNS, DHCP, HTTP, and broadband troubleshooting
• WiFi and mesh networking troubleshooting
• Windows/Linux troubleshooting and CLI navigation

Professional Skills

• Strong communication and customer service skills
• Ability to explain technical concepts to non-technical users via written documentation
• Positive, collaborative, and solution-oriented mindset
• Self-motivated learner with a passion for network engineering and technology advancement

Preferred Qualifications

• Experience with Cisco, Juniper, and/or Ciena service provider environments
• Experience with Ciena MCP, Navigator, or MCMS
• Service provider certifications such as: CCNP-SP, JNCIS-SP, Ciena CE/CRS certifications, Nokia NRS, MEF certifications
• Scripting or programming experience
• Familiarity with CDN technologies and service provider security practices

Benefits

• 401(k) with employer matching contribution up to 4%
• HSA with $2,000 employer contribution
• 15 days paid time off
• 8 paid company holidays
• 3 floating holidays
• Generous medical, dental, and vision coverage
• Life insurance and short-term disability
• Monthly internet and cell phone allowances