Network Operations Center Analyst I (Onsite Role)

About the role

The Network Operations Analyst I performs specific assignments in support of higher-level technical personnel or in structured situations such as field service. The position monitors and identifies problems, variances, and needs within given guidelines and reports them appropriately. The position also collects, analyzes, interprets data, and summarizes data. The Network Operations Analyst I tests and evaluates operation of equipment or process conditions applying established procedures and undertakes preparatory checks or maintenance. The position reports and repairs faults and escalates when necessary while analyzing and recommending improvements. They may also perform preventive maintenance, adjustments, or repairs. This position is onsite in Springfield, MO; remote work is not an option.

Responsibilities

• Contribute to reviewing existing operations in own area of work, and support in generating new ideas to assist in identifying continuous improvements.
• Provide operational support by performing prescribed continuous integration activities (sharing, testing and building) using existing systems and protocols.
• Respond to queries from internal or external customers or suppliers by providing information, referring more complex issues to others.
• Resolve operational issues and questions as they arise to support others in delivering their duties; escalate more complex issues.
• Provide initial fault isolation and support in proposing resolution for approval by more senior colleagues to limit and address issues promptly.
• Support the performance of routine website/application software tests and the answering of user emails to monitor, diagnose, and correct performance issues.
• Perform basic tasks related to root cause analysis, such as data entry, record keeping, and basic issues investigation.
• Implement disaster recovery and contingency plans to protect company data.
• Research and suggest technical developments to improve the quality of the website/portal/software and supporting infrastructure to better meet users' needs.
• Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Assist with simple operational tasks, incident logging, reporting, systems monitoring, and systems testing to support the day-to-day infrastructure and networks.
• Provide after-hours operational support, including participation in an on-call rotation, as required to support IT operations.

Skills

• Monitors computer networks.
• Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.
• Determines and analyzes trends from collected data to assist in compiling reports that help in decision-making.
• Uses Internet Protocol (IP) addresses for packet communications via intranet and Internet.
• Understands business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
• Sets up and maintains operating systems.
• Manages and administers wide area networks (WANs).
• Manages and administers local area networks (LANs).
• Installs, sets up, configures, and manages software and environments.
• Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications.
• Designs, executes, and reports on systems/service tests to ensure that an application functions as specified in the requirements.
• Shifts into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment, and makes the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.
• Reviews and evaluates recommendations and requirements to develop appropriate plans or deliver actions required.
• Demonstrates a change mindset as well as plans, executes, and monitors activities during times of change while keeping performance levels up.
• Identifies, defines, unifies, and coordinates the various processes and activities to integrate project management activities into a cohesive plan.

Requirements

• Education: Associate's Degree or equivalent technical training/certification
• Experience: Sound experience and understanding of straightforward procedures or systems (7 to 12 months)
• Managerial Experience: Very limited (0 to 3 months)

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth