Network Operations Center Analyst

U.S. citizenship is required due to the nature of work performed within this facility.

About the role

The ESOC Engineer oversees the monitoring, troubleshooting, and management of network and infrastructure services in a fast-paced, 24x7 mission-critical environment. They provide technical support to escalated issues, ensuring quick resolution of any issues affecting enterprise services. The ideal candidate is self-motivated, quick to learn, and proven in fast-paced, collaborative environments. Strong IT skills, attention to detail, effective communication, and a customer-focused attitude are essential.

As we transition towards Agentic Infrastructure Operations and Monitoring, this position will be instrumental in identifying AI-driven opportunities and implementing leveraging AI tools to enhance issue detection and facilitate automated problem resolution.

Responsibilities

• Monitor and troubleshoot incident management of the network and services in a 24x7 fast-paced environment.
• Monitor, troubleshoot, and ensure quick resolution of all problems with the network, infrastructure, and services offered by our organization.
• Troubleshoot and resolve customer and services issues in a timely and efficient manner using various networking tools.
• Coordinate with service owners to resolve disruptions and work with the Service Desk to identify potential widespread issues and ensure rapid escalation.

Requirements

• 2+ years of experience in a technical operations environment
• Experience developing basic scripts
• Experience with technical customer support
• Knowledge of Linux and UNIX, Windows, and Networks
• Knowledge of ServiceNow or ticketing systems
• Knowledge of ITIL concepts
• Ability to apply fundamental concepts, processes, practices, and procedures on technical assignments
• Ability to support a 6am to 4pm, Wednesday through Saturday shift
• Associate's degree or 2+ years of experience in IT operations and incident management in lieu of a degree

Nice to have

• Experience with ServiceNow
• Experience with Dynatrace or other enterprise infrastructure monitoring tools

Benefits

Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.

Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

Pay

Salary is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD).

Schedule

• Shift-based environment: Wednesday through Saturday from 6am to 4pm Eastern
• Work model: Hybrid (expected to work from a Booz Allen facility frequently, with possible visits to customer facilities)