Network & IT Support Administrator

About the role

Porch Light Health is seeking a customer-focused Network & IT Support Administrator to join our Information Technology team. The IT department supports clinical and business operations across multiple locations by delivering secure, reliable, and efficient technology services. This position provides frontline technical support while assisting with the administration of networks, cloud services, endpoint devices, telecommunications, and enterprise applications.

Responsibilities

• End User Support
• Deliver exceptional customer service while supporting staff across multiple clinic and administrative locations.
• Respond to, prioritize, troubleshoot, and resolve technical issues in accordance with established service levels.
• Provide in-person, remote, phone, and virtual support for users.
• Diagnose and resolve hardware, software, networking, printing, mobile device, and peripheral issues.
• Configure, deploy, maintain, and replace workstations, laptops, Chromebooks, tablets, mobile devices, and related equipment.
• Educate users on technology best practices and effective use of organizational systems.
• Infrastructure & Systems Support
• Assist in administering Google Workspace, Microsoft 365, ChromeOS, and enterprise applications.
• Support local and wide area networks, wireless infrastructure, VPN connectivity, firewalls, switches, and Internet connectivity.
• Aid in administration of cloud-based platforms and Software-as-a-Service (SaaS) applications.
• Maintain system health and proactively identify potential issues.
• Participate in technology deployments, upgrades, and infrastructure projects.
• Security & Compliance
• Follow organizational security policies and healthcare compliance requirements.
• Assist with endpoint security, identity management, multi-factor authentication, and device management.
• Maintain confidentiality of protected health information (PHI) and organizational data.
• Escalate security concerns and assist with incident response activities.
• IT Operations
• Document all work performed within the IT Service Management (ITSM) platform.
• Maintain accurate hardware, software, and asset inventories.
• Develop and maintain technical documentation and knowledge base articles.
• Identify opportunities to improve processes, automation, and customer experience.
• Participate in after-hours support and occasional travel to clinic locations as needed.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Information Technology, or related field; equivalent experience will be considered.
• 2+ years of IT support or systems administration experience.
• Strong troubleshooting skills across ChromeOS, networking, and cloud technologies.
• Experience supporting Google Workspace (primary) and Microsoft 365 environments.
• Experience with endpoint deployment and management.
• Excellent customer service, communication, and organizational skills.
• Ability to prioritize multiple requests in a fast-paced healthcare environment.
• Valid driver's license with the ability to travel to clinic locations as needed.
• Strong Salesforce experience and/or Salesforce Administrator Certification.
• Experience with healthcare technology or electronic health records (EHR).
• Google Administration experience.

Skills

• Strong troubleshooting skills across ChromeOS, networking, and cloud technologies.
• Experience supporting Google Workspace (primary) and Microsoft 365 environments.
• Experience with endpoint deployment and management.
• Strong Salesforce experience and/or Salesforce Administrator Certification.
• Google Administration experience.
• Preferred qualifications include CompTIA A+, Network+, or Security+ certifications, Google Workspace Administrator Certification, Google Cloud Certification, experience with Cisco Meraki networking, virtual desktop infrastructure (VDI), identity management and single sign-on (SSO), and experience supporting VoIP or contact center platforms.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

This position will be hybrid and in clinic as needed in S. Colorado, M-F 8:00-5:00pm. Pay: $54,080-$72,800 Depending on location, experience and education.

Schedule

This position will be hybrid and in clinic as needed in S. Colorado, M-F 8:00-5:00pm.