Network Support Administrator

Primary Responsibilities

• Monitor, support, and troubleshoot enterprise routing, switching, wireless, SD-WAN, firewall, and telecommunications infrastructure.
• Configure and support Cisco Catalyst, Cisco DNA Center, Meraki, Silver Peak (EdgeConnect), Cradlepoint, Palo Alto, and Prisma networking and security platforms.
• Respond to and resolve network incidents including node outages, interface failures, BGP routing issues, WAN connectivity problems, packet loss, latency concerns, and security-related network events.
• Utilize SolarWinds and network analysis tools to monitor performance, identify issues, and maintain operational stability.
• Manage ISP circuits, MPLS, broadband, LTE, SD-WAN, and carrier services.
• Perform network hardware installations, firmware upgrades, lifecycle replacements, and configuration changes.
• Maintain network documentation, diagrams, standards, and operational procedures.
• Provide tier-2 and tier-3 support for escalated network incidents and service requests.

Required Qualifications

• 3+ years of experience supporting enterprise network environments.
• Experience supporting Cisco Catalyst switching, Cisco DNA Center, Meraki, Palo Alto, Prisma, routing, wireless, and SD-WAN technologies.
• Strong understanding of TCP/IP, routing, switching, subnetting, DNS, DHCP, VPNs, firewalls, and WAN connectivity.
• Experience troubleshooting BGP, OSPF, VLANs, STP, carrier circuits, and network security technologies.
• Experience with SolarWinds and network monitoring platforms.
• Strong troubleshooting, communication, and documentation skills.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• Cisco CCNA, CCNP, Palo Alto PCNSA/PCNSE, or equivalent certifications.
• Experience supporting large multi-site enterprise networks.
• Experience with network security technologies, firewalls, NAC, Prisma, and segmentation.