Network Field Technician

Company: PenTeleData Shift: Monday, Wednesday and Friday 8AM-4PM: Tuesday and Thursday, 12AM-8AM (on call during off hours on a rotating basis) Pencor and its subsidiaries are Equal Opportunity Employers A Network Field Technician is need to install, modify and maintain core and node equipment, as well as, equipment purchased by customers for access to PTD's high-speed network. PenTeleData’s network spans more than half the state of Pennsylvania, plus locations in Virginia, New York and New Jersey. Travel to these various points of presence will occur on an as needed basis via a company provided vehicle. Training and tools will be provided. Once training is complete, the successful candidate will be assigned to the rotating on call schedule. Field Technicians work closely with various departments and interface with Telco’s and other third parties. General Responsibilities Include Responding to core and customer issues in a timely fashion as instructed Providing a high level of technical understanding for PenTeleData’s core and customer networksInstalling Cable and Equipment as required within our core and customer locationsMentoring other employees as requiredInteracting with Telco's and other third parties as needed to resolve installation/repair problemsEffectively communicating with customers and other parties as needed for the resolution of customer or network problemsReturning defective equipment promptly for testing and repairEffectively using a laptop and other test equipment for testing customer connections and repairing customer / network servicesTraveling to various locations within our companies footprint as neededOther duties as needed Qualifications 2-4 Years Electrical Engineering, Computer Science or Telecommunications Degree or Electronic / Electrical Trade School OR 2+ years’ experience working within the Electronics, Computer or Telecommunications IndustryEstablished Residency in PennsylvaniaValid PA Driver’s License and good driving recordValid Real ID or Passport as we sometimes fly employees and/or need them to access government buildingsLAN / WAN ExperienceExperience and Knowledge of Cisco ProductsComprehensive understanding of TCP / IPUnderstanding the technology behind routers, hubs, switches, transceivers and NIDSTechnical Understanding of Electronica / Electric; basic understanding of 48v DCKnowledge of Data Transmission Technology - Fiber Optics, Ethernet, telephony and fiber networksExceptional Customer Service SkillsExceptional Communications Skills – oral and writtenExcellent Troubleshooting SkillsAbility to work varied hours Ability to be on call during off hours on a rotating basisAbility to work nightshift on Tuesdays and Thursdays Ability to work overtime as required Ability to use small hand toolsAbility to lift and carry up to at least 50lbsAbility to travel within our company footprint as needed INDHP