Network Operations Field Technician

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Assisting in critical network infrastructure environment maintenance tasksConducting IDF commissioning audit (Handoff/Closeout)Correctly label racks/IDFsAssisting in updating existing QC SOP, & MOP documentsDeploying base config on network devices as neededFollowing existing methods of procedure (MOP)Handling patching requests copper and fiberIDF clean-up hygiene tasks at assigned location(s)Performing MDF/IDF audits and JR auditsPerforming basic troubleshooting of break fix issuesPerforming basic troubleshooting during an outagePerforming IDF audit remediation as directedSupporting projects requested by managerProviding support for change requests (CRs)Providing support for power shutdownsRack-mounting switches and routersReviewing and comment on MOPsTesting and troubleshoot basic copper and fiber linksTesting and troubleshoot complex multipoint circuitsUpdating commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix)Participating in the on-call rotation once training is completed Requirements High School Diploma or GED equivalentEffective time management skills and the ability to work independentlyEffective written and verbal communication skillsMust have reliable/personal transportationKeen attention to detail is requiredAbility to read and understand maps/diagramsMust be able to lift 75 pounds Preferred Certifications in technology specific areas, networking, or management preferredExperience installing Cisco equipmentCertifications preferred: A+, N+, S+, (CompTIA Certs), MCPExperience using ITSM tools, ticketing systems, and reportingExperience with Google tools preferred (Google Sheets) Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. ***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers*** It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com Please be advised of the following official Milestone Technologies recruitment policies: Official Communication Channels All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business. No Recruitment Fees Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.