Network Engineer Associate

About the role

This role supports the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA) programs, which sustain and modernize various information systems including Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS).

Responsibilities

• Provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks.
• Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast-paced, high-energy environment.
• Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.
• Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.
• Research questions using available information resources such as technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge bases.
• Advises customers on appropriate actions towards resolution.
• Follow standard help desk procedures.
• Log all help desk/networking monitoring interactions in HELIX ticketing system.
• Redirect problems to appropriate resources.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Prepare various activity reports and respond to data and metrics calls.
• Stay current with system information, changes, and updates.
• Works on assignments that are moderately complex in nature.
• Interacts daily with supervisor, peer groups, and customers.
• Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice, and/or audio communication activities.

Requirements

• Bachelor's degree or equivalent military experience.
• One year of related experience with either a High School Diploma or GED.
• U.S. Citizenship.
• Active Secret Clearance at start.
• CompTIA Security + Certification required.
• Must be able to become IAT 2 certified within 6 months of higher date.
• Familiarity with one of the following systems a plus: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF.
• Experience with Cisco switches and routers or Windows Server.
• Experience supporting Microsoft Office and Windows OS in an enterprise environment.
• Familiarity with Excel, PowerPoint, Outlook, Word, and Database Software.
• Understanding of databases and knowledge management tools.
• Ability to work any 8-hour shift assigned including evenings and overnight.

Desired Skills

• 1+ years of prior IT Helpdesk related work experience in a Windows call center environment.
• 1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems.
• Strong oral and written communication skills.
• Customer service oriented.
• Problem analysis and problem-solving skills.
• Attention to detail.