Associate Network Engineer

About the Role

The Associate Network Engineer provides enterprise networking services and support for HCA Healthcare, a global Fortune 100 company. This role involves interacting with other HCA teams, business partners, and vendors to meet business objectives and service level agreements. The position is onsite 5 days a week, with a shift of 6 am to 3 pm Central Time, Monday through Friday.

The NAS team is a high-performance group of self-motivated network engineers focused on top-tier network support ("break/fix"), critical escalations, and engagement with the Network Major Incident Response Team (MIRT). Team members must respond promptly to infrastructure alerts, customer escalations, and business-impacting critical events while maintaining up-to-date ticket statuses and a low unassigned ticket queue.

Responsibilities

• Follow company standards, best practices, and documentation policies
• Work collaboratively in a team environment
• Use terminal emulators (e.g., MobaXterm, PuTTY/SuperPuTTY, SecureCRT)
• Basic knowledge of ServiceNow and/or Remedy ticketing systems
• Basic knowledge and experience with network monitoring, logging, and event tools
• Basic configuration, troubleshooting, and analysis of network traffic (switches, routers, firewalls, etc.)
• Utilize network monitoring tools (e.g., Splunk, NetFlow, Wireshark, Thousand Eyes)
• Understand the 7-layer OSI model
• Knowledge of IP addressing and variable length subnet masking
• Basic knowledge of Layer 1 technologies (e.g., fiber, copper, patch panels, connector types)
• Basic knowledge of Layer 2 technologies (e.g., VTP, 802.1Q trunking, spanning-tree, VLANs)
• Basic understanding of WAN technology (e.g., MPLS, VPLS)
• Basic understanding of Software Defined Network (SDN)
• Basic troubleshooting and configuration of data center technologies (e.g., Nexus, ACI, VXLAN)
• Basic troubleshooting and configuration of BGP/OSPF
• Basic troubleshooting and configuration of network security technologies (e.g., firewalls, proxies)
• Basic troubleshooting and configuration of endpoint remote access solutions (e.g., Meraki, AnyConnect, Zscaler)
• Basic troubleshooting and configuration of B2B VPN technologies (e.g., Site-to-Site VPN)
• Basic troubleshooting and configuration of load-balancing technologies (e.g., F5, A10)
• Basic knowledge and experience with enterprise wireless technologies
• Basic implementation of adds/moves/changes for network technologies
• Basic software/hardware device upgrades and LAN equipment configurations/provisioning
• Basic knowledge of network security technologies (e.g., firewalls, proxies)
• Basic knowledge of remote access/VPN technologies
• Local area travel to corporate campus buildings for network support may be required
• Basic understanding of complex nationwide enterprise WAN/LAN solutions, switching/routing technologies, and topologies (admin, deployment, and troubleshooting experience is helpful)
• Participate in on-call rotation (required)

Qualifications

• CompTIA or Cisco CCNA certification or equivalent experience preferred
• Excellent written and oral communication skills
• Must be responsive, responsible, and punctual
• Ability to excel in a team environment
• Ability to function autonomously when needed
• High degree of initiative and self-motivation
• 6 months of relevant experience required

Working Conditions

• Possible prolonged sitting at a workstation
• Professional attire and conduct required at all locations
• After-hours and/or weekend work may be required occasionally
• Nashville area employees are required in-office a minimum of 2 days per week, sometimes more
• Nashville area employees may be required to support network operations for Corporate Campus buildings
• Ability to lift network components for building, racking, and configuring devices

Benefits

HCA Healthcare offers a total rewards package supporting health, life, career, and retirement for colleagues, including:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
• Flexible spending accounts and preferred banking partnerships
• Retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, and dependent scholarships
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.