Network Deploy Technician III, Global Network Delivery (GND)

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. This includes supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continuous access to the cloud.

Responsibilities

• Managing work and priorities through ticketing system and workflows to complete customer requests and projects
• Troubleshooting networking, routing, and interconnectivity issues, including patch panels and patch cords
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
• Participating in the migration, basic configuration, and rollout of new or upgraded hardware
• Collaborating with various stakeholders to remove project obstacles

Requirements

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Qualifications

• Industry standard certifications (BICSI, CompTIA, CCENT, Network+)
• Experience with common tools related to network troubleshooting, including VFLs, OTDR, and power meters
• Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF)

Skills

• Strong problem-solving and troubleshooting skills
• Ability to work independently and manage multiple tasks simultaneously
• Excellent communication and collaboration skills

Benefits

• EAP
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

Schedule

Regular hours, with occasional evening and weekend work as needed.