Network & Computer Systems Administrator

About the role

The Network & Computer Systems Administrator provides on-site technical support within a mission-focused Department of Defense environment. This position is responsible for troubleshooting end-user hardware, software, account, peripheral, and connectivity issues while delivering professional and responsive customer service.

Responsibilities

• Provide Tier I and Tier II desktop support for government and contractor personnel in a secure enterprise environment.
• Troubleshoot and resolve hardware, software, operating system, application, network connectivity, and peripheral issues with minimal supervision.
• Diagnose and resolve Windows operating system issues, user profile problems, Microsoft Office application issues, Outlook, web browser, and enterprise software problems.
• Troubleshoot Active Directory user accounts, computer accounts, password resets, group memberships, profile issues, mapped drives, and network resource access.
• Image, configure, deploy, replace, and refresh desktop and laptop computers while ensuring systems meet enterprise security and configuration standards.
• Install, configure, upgrade, and maintain desktop hardware, laptops, monitors, docking stations, printers, scanners, and other supported peripherals.
• Transfer user data and verify replacement systems are fully functional before returning them to service.
• Support mission-critical operations, workstation deployments, equipment relocations, technology refreshes, and other operational initiatives.
• Escalate complex issues to the appropriate technical teams while maintaining ownership through resolution and providing timely customer updates.
• Receive, prioritize, document, and resolve incidents and service requests using the organization's approved ticketing system.
• Maintain detailed and accurate ticket documentation, including troubleshooting steps, customer communications, and final resolution.
• Coordinate effectively with system administrators, network engineers, cybersecurity personnel, customer representatives, and other support teams to resolve cross-functional issues.
• Maintain accountability for assigned equipment, government-furnished property, and IT assets.
• Follow established cybersecurity policies, information assurance requirements, configuration management procedures, and organizational standards.
• Provide professional, courteous, and responsive customer service to users at all organizational levels.
• Perform additional desktop support duties as assigned by the on-site technical lead.

Qualifications

• Professional certifications: SEC+ CE
• Active TS/SCI Clearance
• Experience providing desktop, help desk, field service, or end-user technical support.
• Working knowledge of Microsoft Windows desktop operating systems.
• Experience troubleshooting computer hardware, software, printers, peripherals, and network connectivity issues.
• Familiarity with Active Directory user and computer administration.
• Experience working with a ticketing or IT service management system.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize multiple tasks while meeting customer expectations.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to obtain and maintain the required security clearance.

Preferred Qualifications

• Experience supporting users within a Department of Defense or federal government environment.
• Experience with Microsoft 365 and Office applications.
• Experience imaging and deploying enterprise workstations.
• Familiarity with CAC/PIV authentication and smart card troubleshooting.
• Experience with endpoint management or software deployment tools.
• Experience supporting VIP or executive-level customers.

Skills

• Strong analytical and troubleshooting abilities.
• Professional communication and customer engagement skills.
• Ability to explain technical concepts to non-technical users.
• Effective time management and organizational skills.
• Ability to adapt to changing priorities in a fast-paced operational environment.

Pay

The proposed salary range for this position is $63,300-$129,700.