Network Administrator

About the role

The Network & Infrastructure Administrator is the primary hands-on owner of campus-wide technology infrastructure supporting one of Seattle’s most iconic, high-traffic visitor destinations. This role supports the systems that power daily operations across the Space Needle, Chihuly Garden and Glass, IMAX at the Center, retail locations, and operational facilities.

Responsibilities

• Own day-to-day operation of network and infrastructure systems across multiple venues and buildings.
• Maintain and troubleshoot switches, routers, wireless systems, and firewalls in production environments.
• Resolve infrastructure issues impacting guest-facing and operational systems.
• Perform hands-on infrastructure work including installation, configuration, and physical troubleshooting.
• Support systems including ticketing, POS, access control, surveillance, and event technology platforms.
• Provide real-time technical support during live operations and peak guest periods.
• Partner with operations and guest experience teams to resolve issues quickly in active environments.
• Diagnose and resolve issues spanning networking, systems, physical infrastructure, and vendor platforms.
• Serve as a key escalation point for infrastructure-related operational issues.
• Coordinate with vendors and internal teams through issue resolution and follow-through.
• Support scheduled outages, maintenance windows, and infrastructure change activities.
• Participate in operational readiness for events, seasonal peaks, and high-visibility periods.
• Help ensure systems remain stable and recoverable in dynamic operating conditions.
• Maintain baseline infrastructure security practices including patching, access control, and configuration standards.
• Work with third-party cybersecurity providers to support monitoring and incident response.
• Escalate and address risks that may impact operational systems or guest experience.

Qualifications

• 3–5+ years of experience in IT support, systems administration, network support, or infrastructure roles.
• Strong troubleshooting skills across networking, systems, and physical IT infrastructure.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, and wireless networking.
• Experience working with physical infrastructure (hardware, cabling, network equipment).
• Ability to work in fast-paced environments with shifting operational priorities.
• Strong communication skills across technical and non-technical teams.
• Willingness to support scheduled outages, events, and occasional off-hours needs.

Skills

• Experience in venue, hospitality, attraction, or live operations environments.
• MSP or multi-client infrastructure support experience.
• Familiarity with POS, ticketing, access control, or surveillance systems.
• Experience with Cisco, Aruba, Meraki, Fortinet, or similar networking platforms.
• Exposure to AV systems, event technology, or live production environments.
• Experience supporting IT systems that directly impact real-time operations.

Benefits

• Medical, Dental, Vision, Life, Long Term Disability, with optional supplemental coverage options available.
• Optional Flexible Spending Account for Self and Dependents.
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages.
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Personal Days (15 per year).
• Paid Time Off of 14 days / year.
• Tuition reimbursement of 50%, up to $2500 / year.
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan.
• 50% discount for many purchases at the Space Needle (Retail, Food and Beverage).
• Charitable Contributions / Matching Gift, up to $200 year.
• Paid parking or up to $250 / month towards an orca card.