Network Administrator

**This is not a remote position, and requires you to be in the PCB/Lynn Haven, FL area** Who We AreBehind every one of our solutions is our greatest asset, our people. At Powernet, we’re driven by our shared goals, innovative spirit, and dedication to excellence. Our collaborative culture empowers each team member to make an impact, both in their work and in the community. We offer a welcoming, growth-oriented environment where personal and professional success align to deliver real business results. Who You Are:A Customer-Focused Support Tech: You thrive in a fast-paced help desk environment, handling incoming calls, responding to tickets, and keeping clients updated every step of the way.A Detail-Oriented Troubleshooter: You bring strong technical instincts and a sharp diagnostic mindset to monitor networks actively, troubleshoot issues, and resolve problems quickly.A Growth-Minded Network Admin: You are excited to kickstart your career in network administration, building hands-on experience with core networking products, services, and configuration records.A Clear Communicator: You take pride in maintaining accurate service logs and delivering clear, professional updates to both team members and clients. Perks You'll Enjoy5 weeks PTORemote workAnniversary gift planEmployee referral programHealth, vision, dental, and life insurance availableHSA Account401k matching Essential Duties and ResponsibilitiesSupport and promote the mission, vision, values, and principles of PowernetProvide assistance in resolving Network technology support issuesReview incident tickets and respond to end-users appropriately; resolve open tickets in a timely and professional manner, ensuring a positive client experienceTroubleshoot/maintain firewalls switches and wireless systemsSupport technology implementations/upgradesTroubleshoot, research, resolve and document technical problems and incidentsAnticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreementsAssess available hardware/software in anticipation of current and future needs throughout all departments and facilitiesStay current on applicable technologies and bring that knowledge to team membersAbility to manage multiple activities and tasks simultaneouslyAnswering help desk phones and documenting issuesMonitoring, researching, and resolving to alert messagesAssist Engineering teams with projects and implementationsAbility to periodically assist on installations and deploymentsRotational On call Responsibility Education, Experience and Skill RequirementsHigh School Degree or equivalent, Associates Degree preferred.1-3 years of relevant experienceExperience in troubleshooting/maintaining network environmentsOutstanding customer serviceTroubleshooting wifi connection issuesCreating Vlans, LAGs, and switch stacksCreating and securing firewall policies Experience debugging of firewall trafficExperience reading wireshark dataTroubleshooting static and dynamic routingKnowledge of cabling and wiringBuilding and troubleshooting IPSec vpn tunnelsExperience with Firewall and switch CLI and conceptsFortinet, Ruckus experience preferred. Must possess a valid drivers license