Network Administrator

This position supports customer network environments as part of a 24x7x365 managed services operations team. You will troubleshoot, maintain, and enhance critical network infrastructure across a diverse customer base. The role combines hands-on network support with incident, problem, and change management in an ITIL-driven environment. You will work with technologies including Cisco and Fortinet networking, VPNs, circuits, firewalls, and wireless infrastructure. The position also involves direct collaboration with major technology and telecommunications vendors to resolve complex hardware and connectivity issues.

Requirements

• Associate's degree in a related field or an equivalent combination of education and professional experience.
• At least 4 years of experience in a Network Operations Center (NOC), network support team, or equivalent environment.
• Hands-on experience with Cisco and Fortinet firewalls, switches, routers, and access points.
• Experience with VPN technologies, data and voice circuits, and network monitoring tools.
• Familiarity with load balancers and IP telephony technologies, including Cisco CCM, Unity, UCCX, Webex, or Microsoft Teams.
• Experience working with an ITIL-based incident tracking and service management system, such as ServiceNow or CA Service Desk.
• Proficiency with Microsoft Office applications.
• CCNA and/or Fortinet NSE4 certification preferred or equivalent demonstrated expertise.
• CompTIA Security+ and/or CompTIA Network+ certification preferred.
• Strong troubleshooting and problem-solving abilities, with the capacity to work independently and respond with a sense of urgency.
• Excellent organization and attention to detail, with the ability to multitask and prioritize work against demanding SLA deadlines.
• Strong customer service skills and the ability to communicate effectively with customers, account executives, vendors, and technical teams.
• Experience with next-generation firewalls, Cisco Meraki, Cisco DNA, Cisco SD-WAN, or Citrix NetScaler is a plus.
• Able to support multiple customers simultaneously while maintaining responsiveness, accuracy, and service quality.

Benefits

• Annual salary range of $60,569–$73,000.
• Access to a comprehensive U.S. employee benefits program.
• Opportunity to work in a 24x7x365 managed services environment supporting diverse enterprise network environments.
• Professional development opportunities through exposure to enterprise networking, security, telecommunications, and managed services technologies.
• Collaborative environment with opportunities to work alongside internal technical teams, account teams, and external technology providers.
• Equal opportunity workplace committed to inclusion and belonging.