NetSuite Administrator & SaaS Applications Lead

About the Role

DQE Communications is seeking a NetSuite Administrator & SaaS Applications Lead to serve as the primary administrator and subject‑matter expert for our NetSuite environment while helping lead the strategy, roadmap, and day‑to‑day operation of the broader business applications portfolio. NetSuite will be the primary focus of this position, requiring hands‑on administration, configuration, troubleshooting, process improvement, and user support. The role also oversees other business‑critical platforms, including SiteTracker and DQE’s enterprise data warehouse, and supports CRM, HRIS, reporting, and business intelligence tools. This is a hybrid position based in Pittsburgh, Pennsylvania; candidates must be able to work onsite as required.

Responsibilities

• Serve as DQE’s primary NetSuite administrator and internal subject‑matter expert.
• Manage NetSuite configuration, roles and permissions, workflows, forms, fields, saved searches, dashboards, reports, and related administrative functions.
• Troubleshoot system issues, respond to user needs, and coordinate escalations with NetSuite or third‑party support partners when necessary.
• Partner with Finance and other business teams to understand requirements and improve the use of NetSuite across business processes.
• Monitor system performance, data integrity, user access, platform health, and readiness for NetSuite releases and updates.
• Identify opportunities to improve processes through NetSuite enhancements, workflow automation, reporting, and system integrations.
• Own the multiyear roadmap and strategy for DQE’s SaaS applications and business systems portfolio, balancing new capabilities, operational reliability, and technical debt.
• Lead and mentor business systems analysts and administrators, establishing standards for documentation, governance, and operational excellence.
• Partner with executive and functional leaders across Finance, Operations, Sales, and Product to align platform investments with business priorities.
• Direct the administration, configuration, and operational support of DQE’s broader SaaS and business systems portfolio.
• Own the lifecycle of core platforms, including NetSuite, SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and business intelligence tools.
• Collaborate with internal teams and vendors to implement system enhancements, integrations, and new technology solutions.
• Develop and maintain system documentation, workflows, governance standards, training resources, and administrative best practices.
• Support reporting, dashboards, analytics, and operational data‑management initiatives.
• Lead vendor strategy across the applications portfolio, including contract negotiations, renewals, performance management, escalations, and consolidation decisions.
• Evaluate emerging technologies and AI‑enabled tools, including platforms such as Claude, to improve workflows and productivity.
• Support governance initiatives related to system administration, data management, access controls, and operational processes.

Required Skills and Abilities

• Significant hands‑on experience administering NetSuite in a business‑critical environment.
• Experience with NetSuite configuration, roles and permissions, workflows, saved searches, dashboards, reporting, data management, and system integrations.
• Demonstrated experience leading a SaaS or business applications portfolio, including roadmap ownership, vendor strategy, and team leadership.
• Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Ability to manage multiple systems, projects, and stakeholder priorities simultaneously.
• Excellent communication and collaboration skills across technical and non‑technical teams.
• Experience working with vendors, third‑party providers, or managed service partners.
• Experience with data warehouse platforms, reporting systems, or business intelligence tools.
• Familiarity with governance, compliance, access management, and operational process controls.
• Experience with workflow automation, system integrations, or API‑driven platforms.
• Knowledge of telecommunications, infrastructure, or another technology‑focused business environment.
• Experience coordinating projects or implementing enterprise technology solutions.
• NetSuite certification is preferred.
• Hands‑on experience applying AI‑enabled tools to reporting, documentation, or operational workflows is preferred.
• Experience with SiteTracker or a comparable operational platform is preferred.

Education and Experience

Bachelor’s degree in Information Systems, Computer Science, Business Technology, or a related discipline, or equivalent professional experience supporting enterprise business systems. Seven or more years of experience in business systems, SaaS administration, or enterprise applications, including substantial hands‑on NetSuite administration experience. At least two years of experience leading a team or owning an enterprise platform or applications portfolio end‑to‑end.

Benefits

• Healthcare
• Dental / Vision
• 401(k)
• Life Insurance
• Paid Time Off
• Holidays
• Hybrid Work Environment