.Net Production Support Engineer (Charlotte)

What's the Job?

Provide 24x7 end-to-end monitoring and support of critical infrastructure and application components. Proactively identify and research potential production incidents using monitoring tools. Respond promptly to alerts and escalate issues as needed for resolution. Perform trending and analysis to prevent potential service disruptions. Collaborate with Change Operations to support change implementations and identify risks.

What's Needed?

• Proven experience working independently in complex IT environments, preferably in production support roles.
• Strong knowledge of Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI, and experience with .NET Core, Java Virtual Machine, and Windows.
• Familiarity with ITIL/ITSM processes and certifications such as ITIL Foundation or Intermediary.
• Ability to work in non-contiguous shifts, including nights and weekends, with on-call support as required.
• Excellent communication skills, with the ability to collaborate effectively across multicultural teams.

About the Role

The .Net Production Support Engineer (Charlotte) will be part of the IT Operations Department supporting a global team. The ideal candidate will demonstrate strong communication skills, adaptability, and a proactive mindset, which will align successfully within the organization.

Requirements

Proven experience working independently in complex IT environments, preferably in production support roles. Strong knowledge of Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI, and experience with .NET Core, Java Virtual Machine, and Windows. Familiarity with ITIL/ITSM processes and certifications such as ITIL Foundation or Intermediary. Ability to work in non-contiguous shifts, including nights and weekends, with on-call support as required. Excellent communication skills, with the ability to collaborate effectively across multicultural teams.

Benefits

• Potential for career growth within a reputable organization.
• Competitive pay rate aligned with your skills and experience.
• Upon Completion Of Waiting Period, Consultants Are Eligible For:
• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

Pay

$65.06

Schedule

Non-contiguous shifts, including nights and weekends, with on-call support as required.

Skills

Proven experience working independently in complex IT environments, preferably in production support roles. Strong knowledge of Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI, and experience with .NET Core, Java Virtual Machine, and Windows. Familiarity with ITIL/ITSM processes and certifications such as ITIL Foundation or Intermediary. Ability to work in non-contiguous shifts, including nights and weekends, with on-call support as required. Excellent communication skills, with the ability to collaborate effectively across multicultural teams.

Benefits

• Opportunity to work in a challenging and rewarding environment supporting innovative banking technology.
• Engagement with cutting-edge AI tools like Copilot and machine learning automation.
• Participation in a global team with diverse perspectives and expertise.
• Potential for career growth within a reputable organization.
• Competitive pay rate aligned with your skills and experience.
• Weekly Pay