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Jobs · Information Technology · Arizona

.NET Production Support Engineer

Cognizant · Greater Phoenix Area · 1 wk ago
On-siteInformation Technology$50k–$70k/yrFull-time

About the role

We are seeking a Senior .NET Production Support Engineer with strong experience in C#, .NET/Core, cloud operations, and production issue resolution. The ideal candidate will monitor and support critical production applications, manage cloud workloads, troubleshoot complex system issues, and deliver application enhancements while ensuring stability, reliability, and operational excellence in a fast-paced enterprise environment.

Responsibilities

  • Monitor and support production applications, including APIs, worker services, and background jobs.
  • Monitor messaging topics, subscriptions, and associated Dead Letter Queues (DLQs) to ensure successful message delivery.
  • Implement application enhancements, resolve defects, and manage version upgrades for .NET-based applications.
  • Handle Incident and Change Management activities through ITSM tools such as ServiceNow and ensure timely ticket resolution.
  • Collaborate with application, product, QA, and deployment teams to support releases and testing activities.
  • Manage and monitor Google Cloud Platform (GCP) workloads and investigate traffic anomalies.
  • Troubleshoot and resolve issues involving email delivery services, database synchronization mismatches, and service integrations.
  • Coordinate with database teams to execute SQL scripts, compare and reconcile records, and ensure data consistency.
  • Create and maintain technical documentation for automation tools, operational processes, fixes, and support procedures.

Requirements

Technical Skills

  • Programming & Development: C#.NET Framework, .NET Core, Web APIs, Entity Framework, MVC
  • Cloud & Containerization: Google Cloud Platform (GCP) preferred; experience with other cloud platforms considered. Docker experience is a plus.
  • Messaging Technologies: Pub/Sub, RabbitMQ, Service Bus, ReBus
  • Tools: Postman, GitHub, ServiceNow, Visual Studio / VS Code
  • Databases: SQL (Mandatory), NoSQL databases such as MongoDB

Soft Skills

  • Strong problem-solving and debugging capabilities.
  • Excellent communication and cross-functional collaboration skills.
  • Detail-oriented mindset with a focus on operational efficiency, stability, and quality.

Benefits

  • Medical, Dental, Vision, and Life Insurance
  • Paid Holidays plus Paid Time Off
  • 401(k) Plan and Company Contributions
  • Long-Term Disability and Short-Term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Pay

The annual salary for this position is between $50,000 and $70,000, depending on experience and qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance.

Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

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