Production Support Engineer

The Role

We are looking for a Production Support Engineer to join our Manufacturing and Production Team. As the Production Support Engineer, you’ll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world’s best quantum computers to solve the world’s most complex problems. In this role, you will serve as a critical engineering anchor for our production floor.

Responsibilities

• Provide real-time engineering support to production technicians experiencing build, assembly, or test issues.
• Investigate failures or components that do not fit/function as intended, triaging the NC process and determining disposition (rework, scrap, or MRB escalation).
• Review and update assembly documentation, SOPs, and build logs when discrepancies are found on the floor.
• Design, procure, or improve fixtures, jigs, and shop aids to make assemblies safer, faster, and more repeatable for technicians.
• Ensure the production line has the necessary calibrated tooling, specialized equipment, and technical clarity to execute builds.
• Act as the bridge between the production technicians and the core Design/Manufacturing Engineering teams, translating floor struggles into actionable design-for-manufacturability (DFM) feedback.
• Initiate and document Non-Conformance Reports (NCRs), helping to track quality trends on the line.
• Assist in onboarding and training technicians on engineering specifications and delicate handling procedures (e.g., optics, ultra-high vacuum components, or precision cabling).

Requirements

• Bachelor’s degree in Mechanical Engineering or a related technical discipline.
• 2+ years of experience in a hands-on production, manufacturing, or hardware development environment.
• Proven ability to troubleshoot hardware issues on the fly in a high-tech manufacturing setting.
• Experience reading and interpreting complex engineering drawings, CAD models, schematics, and geometric dimensioning and tolerancing (GD&T).
• Exceptional interpersonal skills with the ability to build trust with technicians on the floor and communicate effectively with manufacturing and design engineers.

Preferred Qualifications

• Experience with high-precision assemblies, optomechanical builds, fiber optics, or ultra-high vacuum (UHV) systems.
• A history of independently resolving hardware failures with minimal supervision.
• Experience with cleanroom environments (Class 100 to 10,000).
• Familiarity with CAD, PLM software and ERP/MRP Systems.