Neighborhoods Manager

About the Role

We are seeking a manager to lead our Neighborhoods Team, a sub-team within our broader Education team. This team builds trusted relationships with community-based partners and delivers in-language voter education to communities with historically low voter turnout, focusing on engaging and educating voters who speak a language other than English (LOTE) in priority neighborhoods such as South Brooklyn, Northcentral Queens, the South Bronx, and East New York.

Responsibilities

• People Management:
  • Lead, manage, and develop a team with varying levels of responsibility.
  • Ensure each team member has a tailored career development plan aligning with personal goals and agency objectives.
  • Establish clear performance expectations, conduct regular evaluations, and provide continuous feedback.
  • Provide guidance on career progression and help team members advance within the agency.
  • Set standards and goals for employees, ensuring projects support agency priorities.
• Strategy and Operations:
  • Develop strategic plans for community engagement and education across priority neighborhoods.
  • Oversee program design, partnership recruitment, and day-to-day operations.
  • Manage engagement strategies across multiple languages and communities, using data to tailor outreach.
  • Collaborate cross-divisionally to develop culturally relevant education strategies.
• Relationship Management:
  • Cultivate and manage high-profile relationships with community-based organizations, coalitions, and civic leaders.
  • Identify partnership opportunities and design collaborative initiatives.
  • Build and oversee a partnership portfolio in CRM, identifying gaps and implementing recruitment plans.
• Education Strategy and Delivery:
  • Set strategic direction for educational programming, ensuring accessibility and relevance for LOTE voters.
  • Oversee staff in planning and executing community conversations, trainings, and workshops.
  • Ensure quality and accessibility of educational offerings through language access services.
  • Guide staff collaboration with partners to ensure culturally relevant content.
• Team Workflow and Processes:
  • Design and develop efficient internal processes to streamline operations.
  • Establish and maintain Standard Operating Procedures (SOPs) for consistent performance.
  • Proactively seek and use staff feedback to improve processes.

Qualifications

• Knowledge of immigrant and LOTE community ecosystems, cross-sector organizations, and civic engagement infrastructure in NYC priority neighborhoods.
• Understanding of partnership development models, multilingual engagement strategies, and community-based collaboration.
• Familiarity with learning theory, adult education, and instructional design for multilingual and nontraditional learning environments.
• Knowledge of language access standards, including interpretation, translation, and culturally responsive communication.
• Awareness of civic engagement systems, voter education, and barriers impacting immigrant communities and LOTE voters.

Skills

• Expertise in facilitating collaboration across diverse teams.
• Proficiency in data systems like Salesforce and Excel for tracking engagement and partnership outcomes.
• High level of initiative in driving neighborhood engagement strategy and program execution.
• Strategic stakeholder management and relationship building with high-profile partners.
• Quality assurance and content review to ensure accuracy, accessibility, and cultural relevance of educational materials.

Abilities

• Effectively manage day-to-day team operations and program execution in alignment with agency priorities.
• Navigate ambiguity, exercise sound judgment, and balance competing perspectives and priorities.
• Demonstrate strong interpersonal skills, including empathy, self-awareness, and adaptability.
• Support staff in navigating challenges and learning from setbacks.

Other Behaviors

We seek individuals passionate about voting rights and inclusive democracy, with an awareness of systemic oppressions like racism, ableism, and classism. We strongly encourage applications from people of color, LOTE speakers, LGBTQ+ individuals, people with disabilities, and those with marginalized identities.