Neighborhood Program Case Manager
Why us?
Star Tribune Top Workplace 2023 – 2026!
Full-time, benefits eligible
- Medical, Dental, Vision, Life Insurance
- Long Term Disability
- FSA, HSA, 401(k)
- Nine paid holidays
- Generous PTO (starting at 21 days annually)
- Hybrid work environment
- Compensation: $54,000 - $56,000 annually
Why you?
- You are a leader.
- You are a follower.
- You are a doer.
- You are a great teammate; you love working with people in a team environment.
- You are optimistic, fun, and energetic.
- You enjoy community building, problem solving, collaboration, and conflict resolution.
- You want to build ongoing relationships with clients to support them in reaching personal goals and improve their stability.
- You want to be at IOCP. You want to be about our mission. You want to do this work with this team in this community.
What is the work?
- Case Management including:
- building ongoing relationships with clients
- supporting clients in reaching financial stability through financial review and budgeting
- helping clients navigate crises
- empowering clients to create and follow plans to reach personal goals and improve stability
- Information and referral: Respond to the needs of clients with a trauma-informed approach and facilitate their connection to internal and external programs and resources. Assist residents to respond to crises. Work with residents to assess needs and provide information and connections to resources to meet their needs.
- Neighborhood Program administration including continuous learning about resources and best practices related to housing-based services. Supporting the coordination of assigned youth programs. Work within the NP team to welcome new residents, assess community needs and promote positive resident/community involvement. Coordination with property management. Volunteer support. Administer rent assistance programs. Assess clients’ need for short-term rent assistance as a tool for increasing long-term stability. Determine eligibility and collect required documentation. Work with clients to make rent assistance plans and monitor progress. Facilitate rent payment requests and engage with property managers.
About IOCP
We are a human service nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in our service area. Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference. Our work environment is client centered, values driven, team oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values.
Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together!
Learn more about us here.
Apply
Think you’d be a great fit for our team? Please complete our application, including submission of a resume. Candidates are considered as submissions arrive. Position is open until filled.
Required Work Experience
- IOCP values a diverse work environment.
- People of color and people from other underrepresented communities are strongly encouraged to apply.
- IOCP is an Equal Opportunity Employer.
Requirements
- Bachelor’s degree in Social Work or a related field
- 2 years of experience in a social services or educational setting
- Experience providing case management services to individuals and families
- Thorough understanding of the case management process
- General working knowledge of human service, support, and educational providers
- Strong computer skills
- Excellent organization and time management skills
- Ability to maintain professional boundaries
- Strong interpersonal, verbal and written communication skills
- Ability to work effectively in a diverse environment and within a team
- Demonstrated ability to excel in a team environment
- Ability to maintain a steady, calm approach to work during busy times
Preferred Work Experience
- 2+ years of experience providing case management services to individuals and families
- Social Work license
- Bilingual in English and Spanish, Somali, or Russian