Neighborhood Improvement Manager

About the role

Performs a variety of technical duties to lead daily work ensuring compliance with city codes, ordinances, regulations, and legal issues related to business licensing, weeds, pests, parking, junk, hazards, waste, animals, noise, building, zoning, and signs. Works with neighborhoods and community groups to organize clean-up projects and other activities that foster neighborhood pride.

Supervision

Works under the general supervision of the Community Development Director. Supervises the Neighborhood Improvement Officer(s) and Neighborhood Improvement Clerk.

Responsibilities

• Receives and evaluates daily citizen complaints regarding alleged violations of city ordinances, codes, and regulations; determines investigation schedule and apprises callers.
• Advises property owners, builders, contractors, architects, or developers on concerns and potential violations; searches records; gathers facts; coordinates and monitors solutions.
• Conducts field investigations and property inspections to determine violation extent; checks corner lot visibility, verifies business licenses, monitors sign and animal ordinance compliance, and zoning compliance; cooperates with Utah County Health Department on business health and safety practices.
• Prepares investigative reports; initiates legal proceedings and coordinates with city legal staff; may administer preliminary sanctions as allowed by ordinance or code.
• Delivers or sends notices of violation and parking tickets/citations.
• Coordinates code enforcement activities with other city departments; works closely with Planning Division on code interpretation and enforcement, and with Building Division on stop work orders and unpermitted structures.
• Coordinates and prepares enforcement cases for administrative hearings; provides case information to the Administrative Law Judge; testifies as requested.
• Coordinates and/or completes abatement of violations when ordered by the Administrative Law Judge.
• Reviews codes, ordinances, and regulations; receives legal interpretations; recommends practical application; assists in adapting, modifying, or rewriting codes as needed.
• Prepares and provides written and oral reports to Community Development Director, City Council, boards, committees, and public interest groups.
• Provides training and supervision to neighborhood improvement officers and clerical staff; directs assignments; reviews performance; participates in recruitment and selection of division staff.

Minimum Qualifications

Education and Experience

• Graduation from high school, plus two years of specialized training through in-service, professional workshops, technical college or university studies; AND five years of responsible experience performing above or related duties; preference for experience related to local government ordinance enforcement and investigation, law enforcement civil and/or criminal investigation, or related field; OR an equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Knowledge of liability issues arising from investigative procedures.
• Effective interpersonal communication.
• Knowledge of city and state codes and ordinances related to public works, property rights, boundaries, subdividing, zoning, and signage.
• Understanding of the legal system and securing sanctions for violations.
• Skill in various investigative techniques and report writing.
• Considerable skill in diplomacy and cooperative problem solving to foster neighborhood pride.
• Ability to enforce regulations with firmness, tact, and impartiality while maintaining a friendly demeanor.
• Ability to keep operating records and maintain written reports; read maps and locate property.
• Ability to establish and maintain effective working relationships with employees, agencies, and the public.
• Ability to comprehend and interpret complex regulations related to zoning and other city ordinances.
• Skill in supervising daily work programs; preparing and presenting technical reports.
• Skill in directing, motivating, developing, and evaluating subordinates; preparing budget estimates for division.
• Effective written and verbal communication.
• Ability to operate standard keyboard and perform data entry.

Special Qualifications

• Must possess a valid Driver’s License.
• P.O.S.T. certification as a special function peace officer is preferred.

Work Environment

• Tasks require a variety of physical activities involving limited and infrequent muscular strain, including walking, standing, stooping, sitting, reaching, digging, shoveling, and using lawn mowers and landscaping equipment.
• Talking, hearing, and seeing are required in daily performance.
• Mental demands include memory for details, emotional stability, discriminating thinking, and creative problem solving.
• Frequent local travel is required.