NCCR I

Job Description

Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a National Customer Care Representative is vital.

What to Expect

• Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
• Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
• Identify recurring system or application issues and escalate to leadership team.
• Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
• Aid with donor scheduling.
• Maintain and analyze customer feedback.

Qualifications

• High school diploma or GED
• Proficient computer skills
• Two years of customer service experience required
• One year of technical customer service support preferred
• One year of text, chat, social media customer support preferred

Location

Vitalant Remote Work
Phoenix, AZ 85007

Contact Information

Contact us at: careers@vitalant.org