NC/VA - Service Operations Coordinator
Pureflow, Inc. · Graham, NC · 4 wk ago
On-siteArt & CreativeFull-time
Key Responsibilities
- Cook up and execute operations for the North Carolina/Virginia Technical Service Center
- Customer communication
- Service schedule
- Agreement renewals
- Quotes (i.e. Service Projects, Parts, Non-Parts)
- System audits to accurately update CRM system
- Work Order management
- Serve as a liaison between customers, service technicians and internal PFI departments
- Adhere to general standards to promote a cooperative supported working environment by utilizing communication skills, interpersonal relationships and team building
- Track and generate profitability reports including cost analysis of services and projects
Qualifications
- 5+ years of experience in operations management
- Proven experience in managing teams, improving operational processes, and driving business growth
- Excellent communication and relationship-building skills
- Strong analytical and problem-solving abilities, with a focus on results
- Proficiency in Microsoft Office Suite, CRM systems, and other relevant software