Navan Pro Consultant

About the role

The main role of a Navan Pro Consultant is to build relationships and understand the needs of our clients while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

Responsibilities

• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
• Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
• Ability and willingness to service different client industry sectors across the wider business
• Demonstrate innovative thinking and provide a consultative approach
• To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service
• To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology
• Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team
• Pro-actively build meaningful and long-lasting relationships both internally and externally
• Always exceed client’s expectation
• Identify and implement opportunity to add value to each booking
• Ability to apply a variety of fare types and ticketing methods