Navan Pro Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Navan Pro Consultant based in the United States. This role is focused on delivering highly personalized business travel support to a portfolio of clients. You will build trusted relationships while providing expert guidance across air, rail, hotel, car rental, ferry, black car, and charter bookings. The position combines high-touch customer service with consultative travel expertise and a strong focus on cost efficiency. You will use GDS platforms, online and offline booking tools, and travel technology to create effective solutions tailored to each client. You will proactively identify savings, improve policy compliance, and enhance the traveler experience throughout the full journey. Success requires exceptional attention to detail, strong industry knowledge, and the ability to manage competing priorities independently. You will also collaborate with colleagues across international markets while contributing to quality, service, and operational excellence. Accountabilities Manage a dedicated portfolio of clients and consistently deliver a high-touch, personalized service aligned with individual requirements and service-level expectations.Build strong, long-term relationships with clients and internal stakeholders, acting as a trusted travel advisor and proactively identifying ways to improve their experience.Handle end-to-end reservations across air, rail, hotel, car rental, ferry, black car, charter, and other relevant travel services.Provide cost-effective travel solutions while identifying opportunities to reduce total travel spend and add value to individual bookings.Apply appropriate fare types, ticketing methods, routing options, and supplier solutions while maintaining current knowledge of industry developments and booking innovations.Source competitive hotel rates through GDS and non-GDS channels and leverage supplier relationships to secure the best available outcomes.Monitor bookings through completion of the trip to identify additional savings, itinerary improvements, or other opportunities to enhance value.Apply detailed knowledge of client travel policies and guidelines to drive compliance while maximizing traveler convenience and experience.Use mixed-mode booking tools and provide first-line support for both offline and online bookings.Maintain proficiency in relevant travel technology and booking platforms, sharing knowledge with colleagues and supporting consistent service standards.Meet agreed SLAs, deadlines, quality-control requirements, and operational procedures across assigned accounts.Collaborate regularly with international colleagues and other teams to resolve issues and deliver seamless service across markets.Demonstrate proactive and innovative thinking when developing travel solutions and responding to client needs. Requirements Proven experience in a core business travel environment, with previous VIP or executive travel experience preferred.Comprehensive knowledge of the business travel industry, including travel products, aircraft types, cabin classes, low-cost carriers, rail, black car, OTA, and related booking services.Strong proficiency with at least one major GDS platform, such as Sabre, Galileo, or Amadeus.Experience using mixed-mode booking tools and providing first-line support for both online and offline booking processes.Exceptional telephone manner and strong written communication skills, with the ability to establish rapport and communicate confidently with clients.Excellent attention to detail and a strong commitment to accuracy, particularly when managing complex itineraries, fares, ticketing, and client requirements.Ability to manage a high-volume workload, prioritize competing requests, and consistently meet deadlines and service-level commitments.Strong resourcefulness and problem-solving skills, with the ability to identify effective solutions using available systems, suppliers, and internal resources.Proficiency with Microsoft Office and other commonly used business software.Strong understanding of client policies and the ability to balance compliance, cost efficiency, and traveler experience.A collaborative, team-oriented approach and the ability to work effectively with colleagues across different locations and time zones.Enthusiasm for learning, adaptability to new technology, and willingness to complete all required training independently and on schedule.Ability to achieve both individual and team-based business objectives.Eligibility to work in the United States on an ongoing basis without requiring employment sponsorship. Benefits Competitive compensation of $35–$38 USD per hour.Compensation may vary based on primary work location, skills, experience, market conditions, and internal compensation considerations.Potential for higher compensation where applicable based on experience, performance, or other qualifying factors.Opportunities to work with a global client portfolio and gain exposure to diverse travel requirements and international markets.A collaborative and inclusive working environment where different experiences and perspectives are valued.Relevant training and opportunities to develop expertise across travel technology, booking platforms, and industry practices.Reasonable workplace adjustments or accommodations available where required and in accordance with applicable laws.Remote work opportunity within the United States. How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.