Navan Pro Consultant

About The Role The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel. What You’ll Do Service Expectation Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.Effectively manage your workload to meet all deadlines as required, either set by the client or within R&MAbility and willingness to service different client industry sectors across the wider businessDemonstrate innovative thinking and provide a consultative approachTo be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing serviceTo be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology Operational Excellence Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider teamPro-actively build meaningful and long-lasting relationships both internally and externallyAlways exceed client’s expectationIdentify and implement opportunity to add value to each bookingAbility to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differencesProcure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best resultMonitor all bookings for further saving opportunities up until completion of the tripUtilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experienceAbility to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)Monitor all bookings for further saving opportunities up until completion of the tripTo be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the teamTo oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookingsDemonstrate proactive thinking when providing travel solutionsAble to provide cost effective solutions across all aspects of travelTo always comply with the client policies and guidelinesAchieve SLAs for all accountsRegular interaction with overseas colleaguesApply Quality Control procedures and processes in line with company and GREC requirements What We’re Looking For Previous VIP experience is preferredSkills assessment results will be consideredExceptional telephone manner and written skillsDemonstrate ability to make effective use of resources available to complete tasks to agreed deadlinesHas a proven record of experience in a core business travel environmentFully conversant with one or all GDS systems; Sabre, Galileo, AmadeusExperience of mixed mode booking tools, and 1st line product support for both offline/online bookingsComprehensive knowledge of the travel industry and products in the market including different aircraft types and cabinsKnowledge of Low-Cost Carriers in the market and their different products availableFully conversant with various rail, black car, LCC, OTA booking systemsHave a ‘team player’ approach to an office environmentExperience in using MS software packagesAbility to build an exceptional rapport with all clientsExcellent attention to detailHave an enthusiastic approach and willingness to learn attitudeIndependently commit to attend and complete all relevant trainingAchieve individual and team-based business objectives The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range: $35 USD - $38 USD Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated. Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.