National Service Tech II

At Everon, we believe our people are the difference—for our organization, the customers we serve, and the communities we protect. With more than 100 locations and a comprehensive portfolio of solutions and services, employees are poised for career advancement and growth.

About the role

The basic function is to perform routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment. Works with minimal supervision and may provide training and assistance to less senior technicians or trainees.

Responsibilities

• Performs routine and emergency service calls.
• Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
• Proctors, coaches, and teaches others.
• Provides reliable, high-quality customer support.
• Instructs customers on system operation and functionality.
• Performs system testing and signal verification.
• Maintains necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures progress and completion of assigned tasks.
• Documents service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Completes other projects as assigned.

Requirements

• Minimum of High School Diploma or Vocational Training.
• Three or more years of experience.
• Mastery knowledge of troubleshooting commercial intrusion systems, fire systems, CCTV, intercom, and access control systems.
• Working knowledge to full understanding of local/national codes.
• Mastery knowledge of test equipment, such as multimeters, battery analyzers, and decibel meters.
• Valid driver’s license and ability to clear a drug screening.
• Must obtain and retain any specific product certifications and/or licenses required by national, state, and local codes.
• 50% to 75% proficiency in Everon Commercial’s Tier 1 product offerings.

Work Environment

The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Regularly required to stand, walk, sit, twist, use hands to handle, reach with hands and arms, push, pull, climb or balance, stoop, kneel, crouch, or crawl.
• Use vision abilities including close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Work a full-time, flexible schedule with “on-call availability” and travel on short notice.
• Drive a motor vehicle (day and evenings) for extended time periods.