National Service Scheduler

Key Responsibilities

• Schedule and dispatch service calls to technicians based on availability, location, job urgency, and specific skillsets.
• Utilize dispatch and routing software to manage work order assignments.
• Act as the primary liaison between the office and field technicians, providing updates, instructions, and support.
• Manage the daily schedule, adjusting for emergency calls, delays, or cancellations to maximize efficiency and minimize downtime.
• Review and prioritize service tickets in alignment with service level agreements, confirm readiness of work orders, and verify job requirements before dispatch.
• Monitor technician and job progress, coordinate the timely delivery of necessary documents, and escalate field service issues as needed.
• Compile daily dispatch summaries and collaborate with HVAC Service Delivery leadership to set and achieve S.M.A.R.T. goals.
• Stay informed on HVAC service solutions and continuously sharpen product and service knowledge.

Job Requirements

• Associate’s degree recommended; bachelor’s degree preferred.
• Background in HVAC or building technologies; field experience a strong plus.
• Minimum 3 years in service territory routing, technician scheduling, and operational dispatch workflows.
• Familiarity with HVAC terminology, equipment types, and service ticketing standards preferred.
• Proficient in CRM systems and comfortable with digital platforms.
• Ability to read, analyze, and interpret technical periodicals, journals, and technical procedures.
• Ability to present information and respond to questions from management and customers.
• Ability to anticipate and resolve practical problems and issues.
• Ability to produce clear, timely, and concise documentation, plus excellent critical thinking skills.

Why Join Crete United?

• Be part of a mission-driven company shaping the future of energy.
• Work alongside passionate professionals who take pride in doing things the right way.
• Grow your career with ongoing training, mentorship, and advancement opportunities.
• Competitive compensation and comprehensive benefits.

Pay

Competitive base pay $26.00 - $34.00/hr DOE

Schedule

Not specified