National Program Director

Key Job Responsibilities

• Hold sales leaders and representatives accountable for meeting or exceeding sales targets.
• Communicate clearly and align goals to drive business results with a results-driven mindset.
• Act as the primary liaison between the client and internal operational elements.
• Ensure contracted services, information flow, and all other deliverables are completed on time.
• Develop and execute national sales strategies to achieve brand goals and product success.
• Monitor sales trends, account performance, competitive landscape, and market dynamics to identify growth opportunities and challenges.
• Adequately execute deliverables in compliance with industry and corporate policies.
• Collaborate on the development of performance goals and objectives at all levels and appropriate measures to ensure achievement.
• Collaborate with Analysis & Reporting to design reports and tools to monitor attainment of goals established in the client agreement.
• Oversee the recruiting, interviewing, hiring, training, and staffing of the management, sales, and engagement center sales team.
• Minimize turnover through the selection process and ongoing leadership actions.
• Provide frequent, ongoing performance feedback to all direct reports and foster a team-oriented, supportive working environment.
• Collaborate on incentive compensation plan design and oversee plan administration.
• Establish performance expectations and oversee activity of direct reports within field management and Client Services structure, including adherence to policies.
• Conduct regularly scheduled meetings with the client to discuss and address business issues and recommend positive solutions toward increasing productivity and improved operational efficiency for the client.
• Build and maintain strong relationships with external experts.
• Develop sub-national convention strategy to be executed by the sales team.
• Oversee the performance management process for all team members and ensure fair, timely resolution of disciplinary processes.
• Conduct regular meetings with the account and field sales management teams as well as periodic interaction with representatives to discuss program issues, training needs, and personnel development.
• Facilitate regular, ongoing operational update meetings and serve on Steering Committee.
• Assess training needs and recommend solutions, as appropriate.
• Coordinate meetings/events, as necessary.
• Foster an environment that rewards accomplishment and encourages the advancement and retention of productive employees.

  Required Job Qualifications

  • Bachelor’s degree in Business or Life Sciences, Master's preferred
  • 15+ years of commercial pharmaceutical experience
  • 5+ years in leading national or regional teams/2nd line leader experience
  • 3+ years of recent Cardiovascular experience is strongly preferred
  • Demonstrated track record in leadership, management, and operational oversight with a strong product launch background
  • Analytical in nature, metric driven, with a strong ability to develop sales strategy and ensure effective tactical execution
  • Excellent organizational skills, especially in project planning, project implementation, and cross-functional team management
  • Ability to hire, lead, coach, and mentor high performing teams
  • Diverse Commercial experience in Training, Marketing, Sales Ops, Market Access, IC preferred
  • Strong technical and analytical skills working with various tools and solutions
  • Strong verbal and written communication skills
  • Strong understanding of account management and sales operational functions

  Competencies Required

  • Accountability
  • Business Acumen
  • Driven for Results
  • Organizational Agility
  • Technology Savy
  • Decision Making
  • Leadership & Motivation
  • Navigate Healthcare Complexities
  • Building Effective Teams