Programs Director

Key Responsibilities

• Provide strategic leadership for FMI’s experiential programs, ensuring alignment with firm strategy, market demand, and evolving client needs
• Own end-to-end program performance across assigned offerings, operating each program as a business with accountability for revenue growth, profitability, client experience, and continuous improvement
• Build, lead, and develop a high-performing team of Program Operations Managers, Coordinators, and subcontracted staff, setting clear expectations, driving accountability, and ensuring operational discipline
• Own program financial performance, including revenue growth, forecasting, budgeting, pricing strategy, and margin management
• Partner cross-functionally with Marketing, Consulting, and Operations to drive program visibility, demand generation, and execution excellence
• Lead business development for assigned programs, including client discovery, proposal development, and pricing strategy, with accountability for pipeline performance and enrollment targets
• Own the end-to-end client and participant experience, ensuring programs deliver practical, industry-relevant outcomes that drive retention, repeat business, and long-term client relationships
• Identify and implement opportunities to improve efficiency, scalability, and overall program impact through systems, processes, and operational improvements
• Participate in facilitation and content refinement as needed, ensuring alignment with built environment client needs and translating industry challenges into practical learning experiences

Qualifications

• Bachelor’s degree in business, marketing, education, or a related field required; advanced degree preferred
• 10+ years of experience in program management, organizational development, or leadership development, including direct team leadership
• Experience owning or operating a P&L, business unit, or revenue-generating program strongly preferred
• Proven experience managing complex programs or business units with multiple stakeholders
• Demonstrated ability to manage financial performance, including budgeting, forecasting, and driving revenue or margin growth
• Strong strategic thinking, problem solving, and communication skills
• Experience in facilitation, coaching, or leadership development preferred
• Experience in the built environment, including construction or related industries, strongly preferred
• Proficiency with Microsoft Office, Salesforce, NetSuite, and Cvent
• Ability to operate effectively in dynamic, fast-paced, and ambiguous environments with minimal direction
• Ability to lift program materials (50–100 lbs.) with support