National Events & Education Program Manager

About the role

The National Events & Education Program Manager position is the operational engine that drives Keune’s education and events, ensuring experiences are delivered with care and consistency.

Key Responsibilities

• National Event Leadership
• Lead end-to-end planning and execution of national education events
• Own timelines, logistics, and operational readiness from concept to completion
• Ensure event environment reflects Keune’s premium brand standards
• Cook up venue, vendors, materials, and on-site execution
• Serve as a key operational leader during live events
• Education Systems & Infrastructure
• Own EMS (Education Management System) accuracy and integrity
• Maintain educator calendars, bookings, and class tracking
• Ensure visibility of education activity across the organization
• Support reporting, tracking, and performance insights
• Help build scalable systems that support long-term growth
• Educationist Experience & Coordination
• Act as a central point of coordination for educator logistics and communication
• Support onboarding, scheduling, and alignment of educator assignments
• Ensure educators are supported, and set up for success
• Reinforce consistency in communication, expectations, and experience
• Content & Asset Stewardship
• Maintain organization and accessibility of education assets (SharePoint, decks, tools)
• Ensure all materials are current, aligned, and easy to access
• Support preparation and distribution of content for events and training
• Uphold quality and consistency across all education materials
• Cross-Functional Partnership
• Align timelines, messaging, and execution across teams
• Support major initiatives including Keune Academy, National Training, and future programs
• Serve as a connector across departments to ensure seamless delivery
• Operational Excellence & Refinement
• Continuously refine processes, tools, and workflows
• Support systems such as Planner and the National Events Command Center
• Identify gaps and proactively implement improvements
• Drive consistency, efficiency, and clarity across all operations
• Post-Event Impact & Continuous Improvement
• Track attendance, feedback, and key insights
• Maintain organized records and reporting
• Support post-event recaps and learning loops
• Contribute to ongoing evolution of the education experience

Job requirements

• Core Competencies
• Exceptional organization and attention to detail
• Systems thinking and operational mindset
• Strong communication and alignment skills; making sure everyone is on the same page.
• Problem-solving with a calm, solution-oriented approach
• Ownership, accountability, and follow-through
• Brand stewardship and pride in execution
• Experience & Background
• 3 years in event coordination, education operations, or similar role
• Experience with scheduling systems, project management tools, or EMS platforms
• Proven ability to manage multiple complex priorities simultaneously

Physical Requirements

• Regularly lift, transport, and set up product, banners, signs, etc. for events.
• Occasionally lift and/or move up to 30 pounds.
• Setting up and tearing down the venue sites.
• Able to travel and fulfill the demands of regional travel schedules is required which is approximately 25% - 30%.
• Required to be ambulatory to move around freely between buildings, and between levels within buildings.
• While performing the duties of this job, the associate may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals associated with office work.
• The noise level in the work environment is usually normal.

Work Environment

• Hybrid / remote (Atlanta area) with travel
• Event, studio, and salon environments
• Flexible schedule including evenings and weekends